Thunderbird/StatusMeetings/2012-05-29/SupportAppendix: Difference between revisions

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#* 13,http://getsatisfaction.com/mozilla_messaging/topics/blank_emails_being_received
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/blank_emails_being_received
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/bcc_for_multiple_recipients
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/bcc_for_multiple_recipients
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 160,sfhowes (v);148,wayne_mery (v);134,anje_yelf (v);98,chrisramsden (v);63,matt_678579 (v);53,stan_647060 (v);32,christ1 (v);29,finitarry (v);25,elcameleon1 (v);15,bernd_s (v);14,rsx11m (v);7,jonathan_protzenko (v);7,rtanglao ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 149,sfhowes (v);119,anje_yelf (v);111,stan_647060 (v);78,chrisramsden (v);75,wayne_mery (v);44,san_2972983 (v);39,bernd_s (v);33,finitarry (v);31,tanstaafl (v);25,elcameleon1 (v);17,rsx11m (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none, welcome!;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 193/3, Tue 269/10, Wed 179/9, Thu 164/10, Fri 162/7, Sat 118/3, Sun 106/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 193/3, Tue 269/10, Wed 179/9, Thu 164/10, Fri 162/7, Sat 118/3, Sun 106/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])

Revision as of 06:40, 5 June 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 424/549 = 77% (1 week ago:78%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 149,sfhowes (v);119,anje_yelf (v);111,stan_647060 (v);78,chrisramsden (v);75,wayne_mery (v);44,san_2972983 (v);39,bernd_s (v);33,finitarry (v);31,tanstaafl (v);25,elcameleon1 (v);17,rsx11m (v);(gethappykludged-m.rb)
  4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 193/3, Tue 269/10, Wed 179/9, Thu 164/10, Fri 162/7, Sat 118/3, Sun 106/4 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

21-27May2012-Thunderbird-1-of-2-Community stats for Mozilla Messaging.png 21-27May2012-Thunderbird-2-of-2-Community stats for Mozilla Messaging.png

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