Thunderbird/StatusMeetings/2012-11-20/SupportAppendix: Difference between revisions

Revision as of 07:47, 20 November 2012

(see stats graphic section)

sadness = 237/320 = 74% (2 weeks ago:83%)
Top 5 active (getactive-m.rb)
contributors (v=volunteer contributor, thanks to all our volunteers!) - 118,sfhowes (v);103,wayne_mery (v);68,chrisramsden (v);67,stan_647060 (v);53,anje_yelf (v);26,finitarry (v);20,christ1 (v);14,rsx11m (v);12,elcameleon1 (v);(gethappykludged-m.rb)
new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
new / closed topics Monday-Sunday: Mon 188/8, Tue 198/8, Wed 191/4, Thu 220/9, Fri 167/5, Sat 115/12, Sun 99/4 (getNumCreatedNumResolved-m.rb)

Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

@@ Line 8: / Line 8: @@
 #* 11,http://getsatisfaction.com/mozilla_messaging/topics/email_wont_send_intermittently
 #* 10,http://getsatisfaction.com/mozilla_messaging/topics/importing_mail_settings_from_mac_10_7_lion_mail_app_does_not_work
-# contributors (v=volunteer contributor, thanks to all our volunteers!) - 166,sfhowes (v);98,matt_678579 (v);82,chrisramsden (v);69,stan_647060 (v);65,wayne_mery (v);41,jmn_3372739 (v);40,christ1 (v);24,finitarry (v);18,anje_yelf (v);8,tanstaafl (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
+# contributors (v=volunteer contributor, thanks to all our volunteers!) - 118,sfhowes (v);103,wayne_mery (v);68,chrisramsden (v);67,stan_647060 (v);53,anje_yelf (v);26,finitarry (v);20,christ1 (v);14,rsx11m (v);12,elcameleon1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
 # new contributors: none this week!  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
 # new / closed topics Monday-Sunday: Mon 188/8, Tue 198/8, Wed 191/4, Thu 220/9, Fri 167/5, Sat 115/12, Sun 99/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])