Support/Weekly Meetings/Minutes 2008-04-14

Support » Weekly Meetings » 2008-04-14

Sumo

• SUMO Day was a success!
  • Lots of people getting together in #sumo
  • Great feedback from
• Performance status [1] via e-mail from Laura:
  • Solved the include loop problem that caused the netapp to panic. We'll get that into testing. [2]
  • Working on the database layer rewrite, basically done with the PDO aspects [3] [4]
  • Need to chat with oremj about the load testing and see how that's looking [5]
• SUMO day -- wrapping up
• Weekly metrics [6]
• l10n freeze for in-product -- need to announce and provide diffs and instructions for localizers
  • cilias will help providing a list of diffs; djst will post announcement
  • Next step is to focus on localizing the UI. Received feedback from several localizers requesting a simple way to translate all strings in one single text file; should make that possible.

Knowledge Base

• SUMO Day was a huge success for the Knowledge Base
  • More than three times the number of modified articles (ca 90 articles)
  • New tutorials: Editing articles and Adding screenshots
• Bugzilla: 5 new article request bugs [7], 3 article requests fixed [8]
• New How to Contribute page [9] targeted more towards new or potential contributors
  • Contributor Home Page to become more of a portal for experienced contributors, with more info aimed towards helping people help
• 185 total contributors (67 new) when counting all locales

Forums

• SUMO Day didn't affect the forums much. We might have done a poor job of promoting it, and between the two direct user support offerings (forum and live chat), live chat was framed as the more interesting of them.

Live Chat

• Sumo day went well, not a lot of new contributors, but a handful of good ones who are already involved in the community, we'll see if they stick around.
• Status update - The queue timeout issue has been fixed. Chase directed me to a setting I hadn't seen before. Users should now be able to wait in the queue for 10 min before being redirected. The average wait time should thus make a big jump next week, and the number of unanswered chats should drop (comments added to those fields on the spreadsheet)
• Will publicly add a new "trial" shift for European times, 10am PDT to 12pm PDT (19:00 - 21:00 CEST), though users looking for help at this time seem to be North Americans, will see if this changes