Support/Weekly Meetings/Agenda 2008-06-16: Difference between revisions

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'''Forums'''
'''Forums'''
* Status?
* Question solved status up and running [http://support.mozilla.com/tiki-view_forum.php?thread_sort_mode=lastPost_desc&forumId=1&time_control=&poster=&issue_solved=solved]
** Not too many marked as answered because it's limited to people who registered to post their question.
*** 1% of all threads marked as solved
*** 11% of all threads started by registered users marked as solved
** Should be a good source of potential KB content
* Brace for Firefox 3 impact
** Quick turnaround on Firefox 3 support articles would be great for reducing questions asked.
** Identify issues for a potential 3.0.1.


'''Live Chat'''
'''Live Chat'''
* Status?
* Status?

Revision as of 16:42, 16 June 2008

Support » Weekly Meetings » 2008-06-09

Sumo

Knowledge Base

  • Knowledge base is a "go" for Firefox 3.
    • Some updates need to be made at time of release.
  • Bugzilla: 2 new article requests [1][2], 8 article bugs fixed [3].
  • Screenshot policy resolution (Disagree with it? Post in this thread.)
    • Limit screenshot content per article to 200k.
    • Do Firefox 3 screenshots first.
  • Video on how to translate articles: http://ilias.ca/flashback/translatingarticles.html

Forums

  • Question solved status up and running [4]
    • Not too many marked as answered because it's limited to people who registered to post their question.
      • 1% of all threads marked as solved
      • 11% of all threads started by registered users marked as solved
    • Should be a good source of potential KB content
  • Brace for Firefox 3 impact
    • Quick turnaround on Firefox 3 support articles would be great for reducing questions asked.
    • Identify issues for a potential 3.0.1.

Live Chat

  • Status?
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