Add-ons/Reviewers/Guide/Moderation: Difference between revisions

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= User Comment Moderation =
= User Review Moderation =


Registered AMO users can post reviews (comments) to add-ons along with a rating. They can also flag any other user's comment for moderation in case they think it's inappropriate. To flag a comment, you need to click on the "See all user reviews" link in the add-on page. There should be a "Report this review" link under every comment.
Registered AMO users can post reviews for add-ons along with a rating. They can also flag any other user's review for moderation in case they think it's inappropriate.


Comments flagged for moderation are not removed from the public site. They are just added to the comment moderation queue. The Add-on Reviewer team is currently in charge of moderating reviews, though we plan to create a separate team for this.
Reviews flagged for moderation are not immediately removed from the public site. They are added to the review moderation queue.


[[Image:Moderate-queue.png|center|800x571px]]  
[[File:Rating reviews page screenshot.png|center|800x571px]]


This queue displays all comments pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that comment for.
This queue displays all reviews pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that review for.


The ''Action'' radiobuttons provide 3 moderation options for each review:
The ''Action'' radio buttons provide 3 moderation options for each review:


*''Keep review; remove flags'': the review is OK and should not be deleted.
*''Keep review; remove flags'': The review is OK and should stay public. The moderation flags are removed.
*''Skip'': this is the default action and it means you don't want to moderate that comment now.
*''Skip'': Don’t moderate that review now (default action). The moderation flags stay.
*''Delete review'': this means you think the review is not OK and should be deleted.
*''Delete review'': The review is not OK and should be deleted.


Once you've chosen a moderation option for one or more reviews on that page, click on the ''Process Reviews'' button for the moderation to apply.  
Once you've chosen a moderation option for one or more reviews on that page, click on the Process Reviews button for the moderation to apply.


== Policies ==
== Guiding rules ==


These are the policies we use to moderate user comments:<br>  
These are the guiding rules we use to moderate user reviews, and developer replies if applicable:<br>  


*Keep valid comments in any language. Use an automatic translator if necessary.
*Delete reviews containing profanity, slander or personal attacks.  
*Delete empty comments.
*Delete spam reviews.
*Delete comments containing profanity, slander or personal attacks.  
*Delete any support, feature request or bug reports if that's the only content in the review.
*Delete spam comments.  
**Keep reviews that describe functionality of the add-on without making explicit ask for new features or bug fixes.
**It's also recommended to click on the user link to see if there are more spam comments by that user that haven't been flagged yet. If that's the case, it's best to notify the mailing list so the user can be deleted along with all spam comments.  
**Don’t try to verify any issues described in the rating.
*Delete duplicate comments.  
*Delete reviews that only point to "better" add-ons or new compatible versions in external sites.
*Delete support and feature requests if that's the only content in the comment.
*Delete reviews that don't provide a useful review of the add-on:
*Delete comments that only point to "better" add-ons or new compatible versions in external sites.  
**Delete review if the content is just "Good", "Bad", "This sucks".
*Delete comments that don't provide a useful review of the add-on:  
*Delete reviews that contain content unrelated to the add-on being reviewed.
**If the only content is something like "Good", "Bad", "This sucks".  
*Flag add-on for review if the rating review suggests that the add-on could be malicious.
**Complains about lack of compatibility, like "Doesn't work on 3.6.2".  
*Keep all other reviews
**Bug reports. That is, if the comment is nothing more than a bug report. If the comment actually reviews the add-on's features and functions, then it should stay.


[[AMO/Reviewers/Guide/Team|Next: The Review Team]]
[[Add-ons/Reviewers/Guide/Review_Decision|Previous: Review Decisions]] [[Add-ons/Reviewers/Guide/Team|Next: The Review Team]]

Latest revision as of 11:50, 29 July 2024

User Review Moderation

Registered AMO users can post reviews for add-ons along with a rating. They can also flag any other user's review for moderation in case they think it's inappropriate.

Reviews flagged for moderation are not immediately removed from the public site. They are added to the review moderation queue.

Rating reviews page screenshot.png

This queue displays all reviews pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that review for.

The Action radio buttons provide 3 moderation options for each review:

  • Keep review; remove flags: The review is OK and should stay public. The moderation flags are removed.
  • Skip: Don’t moderate that review now (default action). The moderation flags stay.
  • Delete review: The review is not OK and should be deleted.

Once you've chosen a moderation option for one or more reviews on that page, click on the Process Reviews button for the moderation to apply.

Guiding rules

These are the guiding rules we use to moderate user reviews, and developer replies if applicable:

  • Delete reviews containing profanity, slander or personal attacks.
  • Delete spam reviews.
  • Delete any support, feature request or bug reports if that's the only content in the review.
    • Keep reviews that describe functionality of the add-on without making explicit ask for new features or bug fixes.
    • Don’t try to verify any issues described in the rating.
  • Delete reviews that only point to "better" add-ons or new compatible versions in external sites.
  • Delete reviews that don't provide a useful review of the add-on:
    • Delete review if the content is just "Good", "Bad", "This sucks".
  • Delete reviews that contain content unrelated to the add-on being reviewed.
  • Flag add-on for review if the rating review suggests that the add-on could be malicious.
  • Keep all other reviews

Previous: Review Decisions Next: The Review Team

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