Thunderbird/Support/Community support based on languages: Difference between revisions
< Thunderbird | Support
Jump to navigation
Jump to search
m (→Non English Thunderbird Support Forums: flipped the bold) |
m (→Non English Thunderbird Support Forums: improve instructions) |
||
| (2 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
Support for Thunderbird is at https://support.mozilla.org/ where there are '''knowledge base''' articles in many languages, but '''support forums''' do not exist in all languages. | |||
== SUMO support forums which have native language support == | == SUMO support forums which have native language support == | ||
| Line 8: | Line 10: | ||
KB articles tend to be available in the following languages: | KB articles tend to be available in the following languages: | ||
Languages: [ | Languages: [https://support.mozilla.org/en-US/products/thunderbird English], [https://support.mozilla.org/de/products/thunderbird German], [https://support.mozilla.org/fr/products/thunderbird French], [https://support.mozilla.org/nl/products/thunderbird Dutch], [https://support.mozilla.org/it/products/thunderbird Italian], [https://support.mozilla.org/pl/products/thunderbird Polish], [https://support.mozilla.org/ja/products/thunderbird Japanese], [https://support.mozilla.org/hu/products/thunderbird Hungarian], [https://support.mozilla.org/zh-TW/products/thunderbird Taiwanese] and more. | ||
Is your language missing? [http://support.mozillamessaging.com/en-US/kb/superheroes-wanted We'd love it in your language too]! | Is your language missing at https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data/show_translations? [http://support.mozillamessaging.com/en-US/kb/superheroes-wanted We'd love it in your language too]! | ||
== Unofficial Thunderbird MozillaZine Knowledge Base and Support Forum == | == Unofficial Thunderbird MozillaZine Knowledge Base and Support Forum == | ||
| Line 16: | Line 18: | ||
== Non English Thunderbird Support Forums == | == Non English Thunderbird Support Forums == | ||
SUMO (SUpport.MOzilla.org) | The following languages have excellent user support outside of SUMO. whose volunteers are '''fluent''' in the language. Therefore SuMo (SUpport.MOzilla.org) is intentionally configured to direct users to these sites, so they can get the best support possible. | ||
'''SUMO has help articles in these languages, but for the best user support experience it is in the user's best long term interest, and ours, to direct them to these well established websites. Please use the strings below to educate users to their existence - Triple click the translated paragraph to select the text, which you can then paste into your response.''' | |||
Some of these sites also provide additional support articles and tips. | |||
The English text is "Greetings. | The English text translated below is, "Greetings. Prepared support articles in your language are found at the "Help Articles" link at the top of this page, but volunteers fluent in your language have chosen to respond to your questions at a different website. So if English is not your preferred language, it is best to post your questions at the following website ..." | ||
* '''French / Français:'''<br>Bonjour. | * '''French / Français:'''<br>Bonjour. Vous trouverez des articles d'aide rédigés dans votre langue en cliquant sur le lien « Articles d'aide » en haut de cette page. Cependant, les bénévoles maîtrisant votre langue ont choisi de répondre à vos questions sur un autre site web. Par conséquent, si vous préférez une autre langue, il est préférable de poser vos questions sur le site web suivant : ... [http://forums.mozfr.org/viewforum.php?f=4 Geckozone] – http://forums.mozfr.org/viewforum.php?f=4 | ||
* '''German / Deutsch:'''<br>Hallo. | * '''German / Deutsch:'''<br>Hallo. Vorbereitete Hilfeartikel in Ihrer Sprache finden Sie unter dem Link „Hilfeartikel“ oben auf dieser Seite. Freiwillige, die Ihre Sprache fließend beherrschen, beantworten Ihre Fragen jedoch auf einer anderen Website. Wenn Englisch also nicht Ihre bevorzugte Sprache ist, stellen Sie Ihre Fragen am besten auf der folgenden Website. ... [http://www.thunderbird-mail.de/wiki/Hauptseite Thunderbird-mail.de] - http://www.thunderbird-mail.de/wiki/Hauptseite oder [https://support.mozilla.org/de/kb/hilfe-durch-unsere-gemeinschaft-erhalten?exit_aaq=1 Hilfe] | ||
* '''Italian / Italiana:'''<br> | * '''Italian / Italiana:'''<br> Saluti. Articoli di supporto preparati nella tua lingua sono disponibili al link "Articoli di supporto" in cima a questa pagina, ma i volontari che parlano fluentemente la tua lingua hanno scelto di rispondere alle tue domande su un sito web diverso. Quindi, se l'inglese non è la tua lingua preferita, ti consigliamo di postare le tue domande sul seguente sito web... [http://forum.mozillaitalia.org/index.php?board=32.0 MozillaItalia] - http://forum.mozillaitalia.org/index.php?board=32.0 | ||
* '''Japanese:'''<br> | * '''Japanese:'''<br>ご挨拶申し上げます。このページ上部の「ヘルプ記事」リンクには、お客様の言語で作成されたサポート記事が掲載されておりますが、お客様の言語に精通したボランティアが別のウェブサイトでお客様のご質問に回答させていただいております。英語が苦手な方は、以下のウェブサイトにご質問を投稿していただくことをお勧めいたします。。。 http://forums.mozillazine.jp/ | ||
* '''Polish / Polski:'''<br> | * '''Polish / Polski:'''<br>Witajcie. Przygotowane artykuły pomocy w Twoim języku znajdziesz pod linkiem „Artykuły pomocy” na górze tej strony, ale wolontariusze biegle posługujący się Twoim językiem postanowili odpowiedzieć na Twoje pytania na innej stronie internetowej. Jeśli więc angielski nie jest Twoim preferowanym językiem, najlepiej zamieścić swoje pytania na następującej stronie internetowej... [http://mozillapl.org/forum/viewforum.php?f=31 http://mozillapl.org/forum/viewforum.php?f=31] | ||
* '''Russian / Русский:'''<br>Здравствуйте. | * '''Russian / Русский:'''<br>Здравствуйте. Подготовленные статьи поддержки на вашем языке можно найти по ссылке «Справочные статьи» вверху этой страницы, но волонтеры, свободно владеющие вашим языком, решили ответить на ваши вопросы на другом веб-сайте. Поэтому, если английский не является вашим предпочтительным языком, лучше всего задать свои вопросы на следующем веб-сайте... [http://forum.mozilla-russia.org/viewforum.php?id=7 mozilla-russia.org] - http://forum.mozilla-russia.org/viewforum.php?id=7 | ||
* '''Chinese (Traditional, which is primarily used in Hong Kong, Macau, and Taiwan):'''<br> | * '''Chinese (Traditional, which is primarily used in Hong Kong, Macau, and Taiwan):'''<br>您好。您可以在本頁面頂部的「幫助文章」連結中找到您所選語言的幫助文章，但精通您語言的志工選擇在另一個網站上回答您的問題。因此，如果您不習慣使用英語，最好在以下網站上發布您的問題… - http://forum.moztw.org/viewforum.php?f=9 | ||
Apologies to languages that are not on this list. If your language is missing, please edit this page and add your own language forum. | Apologies to languages that are not on this list. If your language is missing, please edit this page and add your own language forum. | ||
This page was originally derived from https://kb.mozillazine.org/Thunderbird_links#Non-English_forums, which is now outdated (Czech, Dutch, Hebrew and Spanish sites are no longer functioning. Thanks to [[User:Rsx11m|Rsx11m]] for pointing us to that MozillaZine page and thanks to MozillaZine! | This page was originally derived from https://kb.mozillazine.org/Thunderbird_links#Non-English_forums, which is now outdated (Czech, Dutch, Hebrew and Spanish sites are no longer functioning. Thanks to [[User:Rsx11m|Rsx11m]] for pointing us to that MozillaZine page and thanks to MozillaZine! | ||
Latest revision as of 19:49, 26 February 2026
Support for Thunderbird is at https://support.mozilla.org/ where there are knowledge base articles in many languages, but support forums do not exist in all languages.
SUMO support forums which have native language support
- English language -> Official Mozilla Support Forums: Mozilla Support
- Dutch / Nederlands -> Nederlandstalig ondersteuningsforum: Mozilla Support Nederland
SUMO KB (Knowledge Base) article language support
KB articles tend to be available in the following languages:
Languages: English, German, French, Dutch, Italian, Polish, Japanese, Hungarian, Taiwanese and more.
Is your language missing at https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data/show_translations? We'd love it in your language too!
Unofficial Thunderbird MozillaZine Knowledge Base and Support Forum
- Mozillazine English language knowledge base.
Non English Thunderbird Support Forums
The following languages have excellent user support outside of SUMO. whose volunteers are fluent in the language. Therefore SuMo (SUpport.MOzilla.org) is intentionally configured to direct users to these sites, so they can get the best support possible.
SUMO has help articles in these languages, but for the best user support experience it is in the user's best long term interest, and ours, to direct them to these well established websites. Please use the strings below to educate users to their existence - Triple click the translated paragraph to select the text, which you can then paste into your response.
Some of these sites also provide additional support articles and tips.
The English text translated below is, "Greetings. Prepared support articles in your language are found at the "Help Articles" link at the top of this page, but volunteers fluent in your language have chosen to respond to your questions at a different website. So if English is not your preferred language, it is best to post your questions at the following website ..."
- French / Français:
Bonjour. Vous trouverez des articles d'aide rédigés dans votre langue en cliquant sur le lien « Articles d'aide » en haut de cette page. Cependant, les bénévoles maîtrisant votre langue ont choisi de répondre à vos questions sur un autre site web. Par conséquent, si vous préférez une autre langue, il est préférable de poser vos questions sur le site web suivant : ... Geckozone – http://forums.mozfr.org/viewforum.php?f=4 - German / Deutsch:
Hallo. Vorbereitete Hilfeartikel in Ihrer Sprache finden Sie unter dem Link „Hilfeartikel“ oben auf dieser Seite. Freiwillige, die Ihre Sprache fließend beherrschen, beantworten Ihre Fragen jedoch auf einer anderen Website. Wenn Englisch also nicht Ihre bevorzugte Sprache ist, stellen Sie Ihre Fragen am besten auf der folgenden Website. ... Thunderbird-mail.de - http://www.thunderbird-mail.de/wiki/Hauptseite oder Hilfe - Italian / Italiana:
Saluti. Articoli di supporto preparati nella tua lingua sono disponibili al link "Articoli di supporto" in cima a questa pagina, ma i volontari che parlano fluentemente la tua lingua hanno scelto di rispondere alle tue domande su un sito web diverso. Quindi, se l'inglese non è la tua lingua preferita, ti consigliamo di postare le tue domande sul seguente sito web... MozillaItalia - http://forum.mozillaitalia.org/index.php?board=32.0 - Japanese:
ご挨拶申し上げます。このページ上部の「ヘルプ記事」リンクには、お客様の言語で作成されたサポート記事が掲載されておりますが、お客様の言語に精通したボランティアが別のウェブサイトでお客様のご質問に回答させていただいております。英語が苦手な方は、以下のウェブサイトにご質問を投稿していただくことをお勧めいたします。。。 http://forums.mozillazine.jp/ - Polish / Polski:
Witajcie. Przygotowane artykuły pomocy w Twoim języku znajdziesz pod linkiem „Artykuły pomocy” na górze tej strony, ale wolontariusze biegle posługujący się Twoim językiem postanowili odpowiedzieć na Twoje pytania na innej stronie internetowej. Jeśli więc angielski nie jest Twoim preferowanym językiem, najlepiej zamieścić swoje pytania na następującej stronie internetowej... http://mozillapl.org/forum/viewforum.php?f=31 - Russian / Русский:
Здравствуйте. Подготовленные статьи поддержки на вашем языке можно найти по ссылке «Справочные статьи» вверху этой страницы, но волонтеры, свободно владеющие вашим языком, решили ответить на ваши вопросы на другом веб-сайте. Поэтому, если английский не является вашим предпочтительным языком, лучше всего задать свои вопросы на следующем веб-сайте... mozilla-russia.org - http://forum.mozilla-russia.org/viewforum.php?id=7 - Chinese (Traditional, which is primarily used in Hong Kong, Macau, and Taiwan):
您好。您可以在本頁面頂部的「幫助文章」連結中找到您所選語言的幫助文章，但精通您語言的志工選擇在另一個網站上回答您的問題。因此，如果您不習慣使用英語，最好在以下網站上發布您的問題… - http://forum.moztw.org/viewforum.php?f=9
Apologies to languages that are not on this list. If your language is missing, please edit this page and add your own language forum.
This page was originally derived from https://kb.mozillazine.org/Thunderbird_links#Non-English_forums, which is now outdated (Czech, Dutch, Hebrew and Spanish sites are no longer functioning. Thanks to Rsx11m for pointing us to that MozillaZine page and thanks to MozillaZine!