Thunderbird/StatusMeetings/2011-08-30/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 588/806 =73% (2 weeks ago:73%) (not sure why it's up and down!) # Top 5 active ([https://github.co...")
 
 
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== Get Satisfaction Detailed Report ==
== Get Satisfaction Detailed Report ==
(see stats graphic section)
(see stats graphic section)
# sadness = 588/806 =73% (2 weeks ago:73%)  (not sure why it's up and down!)
# sadness = 601/774 =77% (2 weeks ago:73%)  (not sure why it's up and down!)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/download_windows_98_version
#* 27,http://getsatisfaction.com/mozilla_messaging/topics/new_message_toolbar_removal
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/it_doesnt_like_dark_themes
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_messages
#* 12,http://getsatisfaction.com/mozilla_messaging/topics/horizontal_banding_of_text_when_scrolling_down_the_page_in_thunderbird_email_accounts
#* 21,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
#* 8,http://getsatisfaction.com/mozilla_messaging/topics/screen_background_colour_printing
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 106 matt_678579 of Australia (v); 191 Wayne Mery of USA (v);50 rsx11m of USA (v); 118 chris ramsden aka xenos (v); 56 elcameleon1 (v);  27 christ1 (v);14 rob_1864031 (v) ; 20 jonathan_protzenko; 40 rsx11m (v); 118 chrisramsden(v); 8 rtanglao ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v);  13 jonathan_protzenko (v); 47 finitarry (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 254/19, Tue 247/22, Wed 250/9, Thu 255/15, Fri 221/44, Sat 171/14, Sun 166/10([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==

Latest revision as of 06:34, 30 August 2011

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 601/774 =77% (2 weeks ago:73%) (not sure why it's up and down!)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko (v); 47 finitarry (v) (gethappykludged-m.rb)
  4. new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

22-28August2011Metrics.png

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