Thunderbird/StatusMeetings/2011-12-13/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 424/576 = 74% (1 week ago:73%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge...")
 
 
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# sadness = 424/576 = 74% (1 week ago:73%)   
# sadness = 424/576 = 74% (1 week ago:73%)   
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/does_thunderbird_leak_memory
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/no_address_book-6vhyx
#* 21,http://getsatisfaction.com/mozilla_messaging/topics/_failed_to_find_the_settings_for_my_email_account
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/transfering_old_abook_map_file
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/moving_mozilla_files_from_windows_xp_to_windows_7_separate_computer
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/avoid_collecting_e_mailadresses
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/viewing_html_messages_in_v8
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/my_thunderbird_8_0_doesnt_work_with_the_imap_server
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/importin_multiple_addressees_into_a_draft_as_bcc
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 77 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133 christ1 of USA (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 151 sfhowes (v);  123 chrisramsden (v); 53 christ1 (v); 70 bernd_s (v); 49 san_2972983 (v); 28 elcameleon1 (v) ; 23 wayne_mery (v); 31 finitarry (v);  7 breaking_pitt (v); 13 rtanglao; 94 anje_yelf (v); 347 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 79 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);64 christ1 of USA (v); 14 rsx11m (v) ; 145 sfhowes (v);  81 chrisramsden (v); 53 christ1 (v); 122 bernd_s (v); 23 san_2972983 (v); 13 elcameleon1 (v) ; 81 wayne_mery (v); 31 finitarry (v);  6 jonathan_protzenko ; 10 rtanglao; 59 anje_yelf (v); 123 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 198/7, Tue 196/10, Wed 211/14, Thu 187/17, Fri 177/6, Sat 126/6, Sun 135/3 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 195/17, Tue 183/10, Wed 180/6, Thu 189/6, Fri 180/18, Sat 120/11, Sun 129/12 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


== 20% projects ==
== 20% projects ==

Latest revision as of 06:48, 13 December 2011

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 424/576 = 74% (1 week ago:73%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 79 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);64 christ1 of USA (v); 14 rsx11m (v) ; 145 sfhowes (v); 81 chrisramsden (v); 53 christ1 (v); 122 bernd_s (v); 23 san_2972983 (v); 13 elcameleon1 (v) ; 81 wayne_mery (v); 31 finitarry (v); 6 jonathan_protzenko ; 10 rtanglao; 59 anje_yelf (v); 123 trumpy81 (v) gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 195/17, Tue 183/10, Wed 180/6, Thu 189/6, Fri 180/18, Sat 120/11, Sun 129/12 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

Thunderbird-GS-stats-5-11Dec2011-2011-12-12 1602.png

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