Support/Goals/Review Wait Time: Difference between revisions
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==Reduce articles waiting for review to one week or less== | ==Goal== | ||
*Reduce articles waiting for review to one week or less | |||
==Purpose== | |||
*Keep the KB up-to-date so that users can find the answers they need (part of retaining users) | *Keep the KB up-to-date so that users can find the answers they need (part of retaining users) | ||
*Provide motivation to KB editors. It's nice to know that if you spend time working on something it will get reviewed in a timely manner. (part of growing our community) | *Provide motivation to KB editors. It's nice to know that if you spend time working on something it will get reviewed in a timely manner. (part of growing our community) | ||
==Project Plan== | |||
*Work thought the [https://support.mozilla.org/en-US/localization/unreviewed backlog of reviews] | |||
*Engage the reviewer group in one or more "review sprints" | |||
**Define a day to review articles | |||
**Be available on IRC, PM, email to answer review questions | |||
==How do we know it's done?== | |||
*There won't be any [https://support.mozilla.org/en-US/localization/unreviewed articles waiting over a week for a review]. | |||
==Schedule== | |||
*Schedule and promote a review sprint for January 26. | |||
*If needed, hold another sprint the week of Feb 20 | |||
==Notes== | |||
Latest revision as of 19:00, 17 January 2012
Goal
- Reduce articles waiting for review to one week or less
Purpose
- Keep the KB up-to-date so that users can find the answers they need (part of retaining users)
- Provide motivation to KB editors. It's nice to know that if you spend time working on something it will get reviewed in a timely manner. (part of growing our community)
Project Plan
- Work thought the backlog of reviews
- Engage the reviewer group in one or more "review sprints"
- Define a day to review articles
- Be available on IRC, PM, email to answer review questions
How do we know it's done?
- There won't be any articles waiting over a week for a review.
Schedule
- Schedule and promote a review sprint for January 26.
- If needed, hold another sprint the week of Feb 20