Thunderbird/StatusMeetings/2012-01-31/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2012-01-31
Jump to navigation
Jump to search
(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 649/847 = 74% (1 week ago:70%) - ''NOTE: last week's numbers are low and therefore suspect because...") |
|||
| (4 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
== Get Satisfaction Detailed Report == | == Get Satisfaction Detailed Report == | ||
(see stats graphic section) | (see stats graphic section) | ||
# sadness = | # sadness = 238/3132 = 76% (1 week ago:74%) - ''NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday again last week like two weeks ago'' | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* | #* 31,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders | ||
#* | #* 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_when_closing-141cr5 | ||
#* | #* 14,http://getsatisfaction.com/mozilla_messaging/topics/cant_reach_my_inbox | ||
#* | #* 13,http://getsatisfaction.com/mozilla_messaging/topics/cannot_veiw_messages | ||
#* | #* 12,http://getsatisfaction.com/mozilla_messaging/topics/latest_vesrion_of_thuderbird_will_not_start_after_doing_a_system_restore | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 146 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);155 christ1 of USA (v); 190 sfhowes (v); 133 chrisramsden (v); 72 bernd_s (v); 63 san_2972983 (v); 24 finitarry (v) ; 185 wayne_mery (v); 178 anje_yelf (v); 164 stan_647060 (v); 17 rsx11m (v); 9 rtanglao; 9 philipp_kewisch (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon | # new / closed topics Monday-Sunday: Mon 247/12, Tue 264/11, Wed 290/10, Thu 243/9, Fri 243/8, Sat 189/22, Sun 175/13 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | ||
== 20% projects == | == 20% projects == | ||
Latest revision as of 07:51, 31 January 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 238/3132 = 76% (1 week ago:74%) - NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday again last week like two weeks ago
- Top 5 active (getactive-m.rb)
- 31,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders
- 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_when_closing-141cr5
- 14,http://getsatisfaction.com/mozilla_messaging/topics/cant_reach_my_inbox
- 13,http://getsatisfaction.com/mozilla_messaging/topics/cannot_veiw_messages
- 12,http://getsatisfaction.com/mozilla_messaging/topics/latest_vesrion_of_thuderbird_will_not_start_after_doing_a_system_restore
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 146 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);155 christ1 of USA (v); 190 sfhowes (v); 133 chrisramsden (v); 72 bernd_s (v); 63 san_2972983 (v); 24 finitarry (v) ; 185 wayne_mery (v); 178 anje_yelf (v); 164 stan_647060 (v); 17 rsx11m (v); 9 rtanglao; 9 philipp_kewisch (v) gethappykludged-m.rb)
- new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 247/12, Tue 264/11, Wed 290/10, Thu 243/9, Fri 243/8, Sat 189/22, Sun 175/13 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
