Thunderbird/StatusMeetings/2012-01-31/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 238/3132 = 76% (1 week ago:74%) - NOTE: last week's numbers are low and therefore suspect because GS's stats failed to work for Monday-Wednesday again last week like two weeks ago
2. Top 5 active (getactive-m.rb)
   • 31,http://getsatisfaction.com/mozilla_messaging/topics/no_side_panel_and_folders
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_when_closing-141cr5
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/cant_reach_my_inbox
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/cannot_veiw_messages
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/latest_vesrion_of_thuderbird_will_not_start_after_doing_a_system_restore
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 146 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);155 christ1 of USA (v); 190 sfhowes (v); 133 chrisramsden (v); 72 bernd_s (v); 63 san_2972983 (v); 24 finitarry (v) ; 185 wayne_mery (v); 178 anje_yelf (v); 164 stan_647060 (v); 17 rsx11m (v); 9 rtanglao; 9 philipp_kewisch (v) gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 247/12, Tue 264/11, Wed 290/10, Thu 243/9, Fri 243/8, Sat 189/22, Sun 175/13 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic