Thunderbird/StatusMeetings/2012-09-18/SupportAppendix: Difference between revisions
< Thunderbird | StatusMeetings | 2012-09-18
Jump to navigation
Jump to search
(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 495/684 = 72% (3 weeks ago:81%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge...") |
|||
| (5 intermediate revisions by the same user not shown) | |||
| Line 3: | Line 3: | ||
# sadness = 495/684 = 72% (3 weeks ago:81%) | # sadness = 495/684 = 72% (3 weeks ago:81%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb]) | ||
#* | #* 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_lost_inbox_emails | ||
#* | #* 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_run_only_if_run_as_administrator | ||
#* | #* 14,http://getsatisfaction.com/mozilla_messaging/topics/can_send_but_cant_receive_emails_any_more | ||
#* | #* 11,http://getsatisfaction.com/mozilla_messaging/topics/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive | ||
#* | #* 11,http://getsatisfaction.com/mozilla_messaging/topics/bcc-1anr2s | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new contributors: | # new contributors: '''Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!'''; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon | # new / closed topics Monday-Sunday: Mon 226/9, Tue 217/79, Wed 212/27, Thu 208/11, Fri 220/19, Sat 129/2, Sun 102/17 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | ||
== 20% projects == | |||
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] (also documented on the [[Thunderbird_%22Get_Satisfaction%22_Support_Dashboard|GS Dashboard Feature Page]]) email rtanglao AT mozilla.com | |||
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com | |||
== GS Stats Graphic == | |||
[[File:10-16September2012-TB-GS-Community_stats_for_Mozilla_Messaging.png|500px]] | |||
Latest revision as of 06:31, 18 September 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 495/684 = 72% (3 weeks ago:81%)
- Top 5 active (getactive-m.rb)
- 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_lost_inbox_emails
- 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_run_only_if_run_as_administrator
- 14,http://getsatisfaction.com/mozilla_messaging/topics/can_send_but_cant_receive_emails_any_more
- 11,http://getsatisfaction.com/mozilla_messaging/topics/cant_my_sent_folder_be_unlimited_in_size_providing_i_have_room_on_my_hard_drive
- 11,http://getsatisfaction.com/mozilla_messaging/topics/bcc-1anr2s
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 50,matt_678579 (v);133,sfhowes (v);118,anje_yelf (v);89,san_2972983 (v);85,chrisramsden (v);81,dale_edsen (v);50,wayne_mery (v);36,finitarry (v);35,christ1 (v);30,stan_64706 (v);25,richard_helliwell (v);20,rtanglao ;13,elcameleon1 (v);(gethappykludged-m.rb)
- new contributors: Big thank-you and welcome to dale_edsen aka airmail 793 AND richard_helliwell!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 226/9, Tue 217/79, Wed 212/27, Thu 208/11, Fri 220/19, Sat 129/2, Sun 102/17 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
