Support/Weekly Meetings/Agenda 2008-02-18: Difference between revisions

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* 0.5 milestone status (localization) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&component=Chat&component=Forum&component=General&component=Knowledge+Base+Software&target_milestone=0.5&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* 0.5 milestone status (localization) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&component=Chat&component=Forum&component=General&component=Knowledge+Base+Software&target_milestone=0.5&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* 0.6 milestone status (in-product help) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&target_milestone=0.6&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* 0.6 milestone status (in-product help) [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=Sumo&target_milestone=0.6&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&emailassigned_to1=1&emailtype1=substring&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&known_name=Sumo&query_based_on=Sumo&field0-0-0=noop&type0-0-0=noop&value0-0-0=]
* all www.mozilla.org/support/firefox/ redirects were done on Thursday. Next step: find other links to on www.mozilla.org that point to support pages, and switch them. [http://wiki.mozilla.org/Support:Links_to_KB]
* All www.mozilla.org/support/firefox/ redirects were done on Thursday. Thanks to yoshino%mozilla-japan.org for figuring out the correct .htaccess script. Next step: find other links to on www.mozilla.org that point to support pages, and switch them. [http://wiki.mozilla.org/Support:Links_to_KB]


'''Knowledge Base'''
'''Knowledge Base'''
* Status? (contributors, traffic, software, etc.)
* (en-US)2 new article requests [https://bugzilla.mozilla.org/show_bug.cgi?id=417126][https://bugzilla.mozilla.org/show_bug.cgi?id=417338], 2.5 new articles [https://bugzilla.mozilla.org/show_bug.cgi?id=417338][https://bugzilla.mozilla.org/show_bug.cgi?id=416038][https://bugzilla.mozilla.org/show_bug.cgi?id=389658](third one isn't really a new article, but an old support bug, that was moved to sumo)
* 2 new article requests [https://bugzilla.mozilla.org/show_bug.cgi?id=417126][https://bugzilla.mozilla.org/show_bug.cgi?id=417338], 2.5 new articles [https://bugzilla.mozilla.org/show_bug.cgi?id=417338][https://bugzilla.mozilla.org/show_bug.cgi?id=416038][https://bugzilla.mozilla.org/show_bug.cgi?id=389658](third one isn't really a new article, but an old support bug, that was moved to sumo)
* No new contributors
* Still a lot of article comments, looking for support.
* SHOWFOR
** Quick overview [http://support.mozilla.com/kb/Using+SHOWFOR here]. Still needs work, but it's a start.
** Implemented on 17 new articles. Some articles affected by [https://bugzilla.mozilla.org/show_bug.cgi?id=413197 bug 413197] or [https://bugzilla.mozilla.org/show_bug.cgi?id=413192 bug 413192]. Some are Windows specific. Dynamic content will be updated last.
** Please help implementing this. I would rather translators translate articles after this has been implemented.


'''Forums'''
* Traffic up another 30%, now double what it was a two weeks ago.
** Combination of 2.0.0.12 update and increased traffic site-wide.
* Contributors still doing same excellent job - very few questions go unanswered
* With increased traffic, really seeing the need for more forum features to be able to follow up better (question answered status, indication if you've posted in a thread)
** Many features depend on getting [https://bugzilla.mozilla.org/show_bug.cgi?id=409315 bug 409315] done. Looking for feedback on that.


'''Forums'''
* Status? (contributors, traffic, software, etc.)
'''Live Chat'''
'''Live Chat'''
* Status? (contributors, traffic, software, etc.)
* Revised hours
* 10 new accounts this week, due to press?
* Meeting to prioritize list for Jive

Latest revision as of 17:47, 18 February 2008

Support » Weekly Meetings » 2008-02-18

Sumo

  • Weekly metrics [1]
  • 0.5 milestone status (localization) [2]
  • 0.6 milestone status (in-product help) [3]
  • All www.mozilla.org/support/firefox/ redirects were done on Thursday. Thanks to yoshino%mozilla-japan.org for figuring out the correct .htaccess script. Next step: find other links to on www.mozilla.org that point to support pages, and switch them. [4]

Knowledge Base

  • (en-US)2 new article requests [5][6], 2.5 new articles [7][8][9](third one isn't really a new article, but an old support bug, that was moved to sumo)
  • No new contributors
  • Still a lot of article comments, looking for support.
  • SHOWFOR
    • Quick overview here. Still needs work, but it's a start.
    • Implemented on 17 new articles. Some articles affected by bug 413197 or bug 413192. Some are Windows specific. Dynamic content will be updated last.
    • Please help implementing this. I would rather translators translate articles after this has been implemented.

Forums

  • Traffic up another 30%, now double what it was a two weeks ago.
    • Combination of 2.0.0.12 update and increased traffic site-wide.
  • Contributors still doing same excellent job - very few questions go unanswered
  • With increased traffic, really seeing the need for more forum features to be able to follow up better (question answered status, indication if you've posted in a thread)
    • Many features depend on getting bug 409315 done. Looking for feedback on that.

Live Chat

  • Revised hours
  • 10 new accounts this week, due to press?
  • Meeting to prioritize list for Jive
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