Support/Goals/Review Wait Time: Difference between revisions
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==Goal== | |||
*Reduce articles waiting for review to one week or less | |||
==Purpose== | ==Purpose== | ||
*Keep the KB up-to-date so that users can find the answers they need (part of retaining users) | *Keep the KB up-to-date so that users can find the answers they need (part of retaining users) | ||
Revision as of 14:44, 4 January 2012
Goal
- Reduce articles waiting for review to one week or less
Purpose
- Keep the KB up-to-date so that users can find the answers they need (part of retaining users)
- Provide motivation to KB editors. It's nice to know that if you spend time working on something it will get reviewed in a timely manner. (part of growing our community)