Thunderbird/StatusMeetings/2012-04-17/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 476/640 = 74% (2 weeks ago:78%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge...")
 
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# sadness = 476/640 = 74% (2 weeks ago:78%)  
# sadness = 476/640 = 74% (2 weeks ago:78%)  
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 23,http://getsatisfaction.com/mozilla_messaging/topics/problems_with_mozilla_11_0
#* 28,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_in_both_modes_suspect_an_addon_how_can_i_disable_addons_if_i_cant_open_it
#* 22,http://getsatisfaction.com/mozilla_messaging/topics/how_do_you_disable_tabs_on_top_in_tb_11b
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/an_error_occurred_sending_mail_the_mail_server_sent_an_incorrect_greeting_4_4_5_too_many_connections_to_this
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/logging_into_my_account-ljbhl
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/message_opens_in_draft_format
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/latest_update-1fai8u
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/exceeded_maximum_file_size_of_4gb
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v);199,stan_647060 (v);101,wayne_mery (v);93,matt_678579 (v);92,chrisramsden (v);72,san_2972983 (v);53,bernd_s (v);46,anje_yelf (v);46,jmn_3372739 (v);41,rsx11m (v);37,rtanglao ;27,christ1 (v);24,finitarry (v);20,elcameleon1 (v);6,jonathan_protzenko (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v);199,stan_647060 (v);101,wayne_mery (v);93,matt_678579 (v);92,chrisramsden (v);72,san_2972983 (v);53,bernd_s (v);46,anje_yelf (v);46,jmn_3372739 (v);41,rsx11m (v);37,rtanglao ;27,christ1 (v);24,finitarry (v);20,elcameleon1 (v);6,jonathan_protzenko (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable

Revision as of 07:20, 17 April 2012

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 476/640 = 74% (2 weeks ago:78%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 227,sfhowes (v);199,stan_647060 (v);101,wayne_mery (v);93,matt_678579 (v);92,chrisramsden (v);72,san_2972983 (v);53,bernd_s (v);46,anje_yelf (v);46,jmn_3372739 (v);41,rsx11m (v);37,rtanglao ;27,christ1 (v);24,finitarry (v);20,elcameleon1 (v);6,jonathan_protzenko (v);(gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 246/13, Tue 243/14, Wed 211/20, Thu 243/15, Fri 200/8, Sat 156/6, Sun 162/7 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

9-15April2012-GS-TB-Community stats for Mozilla Messaging.png

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