Thunderbird/StatusMeetings/2012-04-17/SupportAppendix: Difference between revisions
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#* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature | #* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature | ||
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10 | #* 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10 | ||
# contributors (v=volunteer contributor, thanks to all our volunteers!) - | # contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v); | ||
# new contributors: | ([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb]) | ||
# new / closed topics Monday-Sunday: Mon | # new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb]) | |||
== 20% projects == | == 20% projects == | ||
Latest revision as of 07:32, 17 April 2012
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 476/640 = 74% (2 weeks ago:78%)
- Top 5 active (getactive-m.rb)
- 28,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_in_both_modes_suspect_an_addon_how_can_i_disable_addons_if_i_cant_open_it
- 18,http://getsatisfaction.com/mozilla_messaging/topics/an_error_occurred_sending_mail_the_mail_server_sent_an_incorrect_greeting_4_4_5_too_many_connections_to_this
- 17,http://getsatisfaction.com/mozilla_messaging/topics/message_opens_in_draft_format
- 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature
- 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10
- contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);
- new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 (getNumCreatedNumResolved-m.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
- mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
GS Stats Graphic
