Support/Weekly Meetings/Agenda 2008-02-18: Difference between revisions

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'''Knowledge Base'''
'''Knowledge Base'''
* Status? (contributors, traffic, software, etc.)
* 2 new article requests [https://bugzilla.mozilla.org/show_bug.cgi?id=417126][https://bugzilla.mozilla.org/show_bug.cgi?id=417338], 2.5 new articles [https://bugzilla.mozilla.org/show_bug.cgi?id=417338][https://bugzilla.mozilla.org/show_bug.cgi?id=416038][https://bugzilla.mozilla.org/show_bug.cgi?id=389658](third one isn't really a new article, but an old support bug, that was moved to sumo)
* 2 new article requests [https://bugzilla.mozilla.org/show_bug.cgi?id=417126][https://bugzilla.mozilla.org/show_bug.cgi?id=417338], 2.5 new articles [https://bugzilla.mozilla.org/show_bug.cgi?id=417338][https://bugzilla.mozilla.org/show_bug.cgi?id=416038][https://bugzilla.mozilla.org/show_bug.cgi?id=389658](third one isn't really a new article, but an old support bug, that was moved to sumo)
* No new contribtuors
* No new contributors
* Still a lot of article comments, looking for support.
* Still a lot of article comments, looking for support.
* SHOWFOR
* SHOWFOR
** Quick overview [http://support.mozilla.com/kb/Using+SHOWFOR here]. Still needs work, but it's a start.
** Quick overview [http://support.mozilla.com/kb/Using+SHOWFOR here]. Still needs work, but it's a start.
** Implemented on 17 new articles. Some articles affected by [https://bugzilla.mozilla.org/show_bug.cgi?id=413197 bug 413197] or [https://bugzilla.mozilla.org/show_bug.cgi?id=413192 bug 413192]. Some are Windows specific. Dynamic content will be updated last.
** Please help implementing this. I would rather translators translate articles after this has been implemented.


'''Forums'''
'''Forums'''

Revision as of 16:55, 18 February 2008

Support » Weekly Meetings » 2008-02-18

Sumo

  • Weekly metrics [1]
  • 0.5 milestone status (localization) [2]
  • 0.6 milestone status (in-product help) [3]
  • All www.mozilla.org/support/firefox/ redirects were done on Thursday. Thanks to yoshino%mozilla-japan.org for figuring out the correct .htaccess script. Next step: find other links to on www.mozilla.org that point to support pages, and switch them. [4]

Knowledge Base

  • 2 new article requests [5][6], 2.5 new articles [7][8][9](third one isn't really a new article, but an old support bug, that was moved to sumo)
  • No new contributors
  • Still a lot of article comments, looking for support.
  • SHOWFOR
    • Quick overview here. Still needs work, but it's a start.
    • Implemented on 17 new articles. Some articles affected by bug 413197 or bug 413192. Some are Windows specific. Dynamic content will be updated last.
    • Please help implementing this. I would rather translators translate articles after this has been implemented.

Forums

  • Traffic up another 30%, now double what it was a two weeks ago.
    • Combination of 2.0.0.12 update and increased traffic site-wide.
  • Contributors still doing same excellent job - very few questions go unanswered
  • With increased traffic, really seeing the need for more forum features to be able to follow up better (question answered status, indication if you've posted in a thread)
    • Many features depend on getting bug 409315 done. Looking for feedback on that.

Live Chat

  • Status? (contributors, traffic, software, etc.)
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