Add-ons/Reviewers/Guide/Moderation: Difference between revisions

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= User Comment Moderation =
= User Review Moderation =


Registered AMO users can post reviews (comments) to add-ons along with a rating. They can also flag any other user's comment for moderation in case they think it's inappropriate.  
Registered AMO users can post reviews for add-ons along with a rating. They can also flag any other user's review for moderation in case they think it's inappropriate.


Comments flagged for moderation are not removed from the public site. They are just added to the comment moderation queue.  
Reviews flagged for moderation are not immediately removed from the public site. They are added to the review moderation queue.


[[Image:Moderate-queue.png|center|800x571px]]
This queue displays all reviews pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that review for.
 
This queue displays all comments pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that comment for.


The ''Action'' radio buttons provide 3 moderation options for each review:
The ''Action'' radio buttons provide 3 moderation options for each review:


*''Keep review; remove flags'': the review is OK and should not be deleted.
*''Keep review; remove flags'': The review is OK and should stay public. The moderation flags are removed.
*''Skip'': this is the default action and it means you don't want to moderate that comment now.
*''Skip'': Don’t moderate that review now (default action). The moderation flags stay.
*''Delete review'': this means you think the review is not OK and should be deleted.
*''Delete review'': The review is not OK and should be deleted.


Once you've chosen a moderation option for one or more reviews on that page, click on the ''Process Reviews'' button for the moderation to apply.  
Once you've chosen a moderation option for one or more reviews on that page, click on the Process Reviews button for the moderation to apply.


== Policies ==
== Guiding rules ==


These are the policies we use to moderate user comments:<br>  
These are the guiding rules we use to moderate user reviews, and developer replies if applicable:<br>  


*Delete comments containing profanity, slander or personal attacks.  
*Delete reviews containing profanity, slander or personal attacks.  
*Delete spam comments.
*Delete spam reviews.
*Delete any support, feature request or bug reports if that's the only content in the comment.
*Delete any support, feature request or bug reports if that's the only content in the review.
*Delete comments that only point to "better" add-ons or new compatible versions in external sites.
*Delete reviews that only point to "better" add-ons or new compatible versions in external sites.
*Delete comments that don't provide a useful review of the add-on:
*Delete reviews that don't provide a useful review of the add-on:
**If the only content is something like "Good", "Bad", "This sucks".
**If the only content is something like "Good", "Bad", "This sucks".
**Complaints about lack of compatibility, like "Doesn't work on 3.6.2".
*Keep all other reviews
*Keep replies from developers
*Keep valid comments in any language. Use an automatic translator if necessary.


[[Add-ons/Reviewers/Guide/Review_Decision|Previous: Review Decisions]] [[Add-ons/Reviewers/Guide/Team|Next: The Review Team]]
[[Add-ons/Reviewers/Guide/Review_Decision|Previous: Review Decisions]] [[Add-ons/Reviewers/Guide/Team|Next: The Review Team]]

Revision as of 16:07, 27 June 2024

User Review Moderation

Registered AMO users can post reviews for add-ons along with a rating. They can also flag any other user's review for moderation in case they think it's inappropriate.

Reviews flagged for moderation are not immediately removed from the public site. They are added to the review moderation queue.

This queue displays all reviews pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that review for.

The Action radio buttons provide 3 moderation options for each review:

  • Keep review; remove flags: The review is OK and should stay public. The moderation flags are removed.
  • Skip: Don’t moderate that review now (default action). The moderation flags stay.
  • Delete review: The review is not OK and should be deleted.

Once you've chosen a moderation option for one or more reviews on that page, click on the Process Reviews button for the moderation to apply.

Guiding rules

These are the guiding rules we use to moderate user reviews, and developer replies if applicable:

  • Delete reviews containing profanity, slander or personal attacks.
  • Delete spam reviews.
  • Delete any support, feature request or bug reports if that's the only content in the review.
  • Delete reviews that only point to "better" add-ons or new compatible versions in external sites.
  • Delete reviews that don't provide a useful review of the add-on:
    • If the only content is something like "Good", "Bad", "This sucks".
  • Keep all other reviews

Previous: Review Decisions Next: The Review Team

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