Matrix:FAQ: Difference between revisions

Matrix:FAQ (view source)

315 bytes added , 9 November 2024

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 ==== How to fix it ====
-# From device 1. Log out all old inactive sessions (in the "Sessions" tab in the Matrix settings e.g. in this case logout device 2
+# From device 1, logout of device 2 i.e.Log out all old inactive sessions (Gear icon at the bottom left of chat.mozilla.org > '''All Settings''' > '''Sessions''' tab > select the session for Device 2 and click '''Sign out'''
-# Reset key backup (Security & Privacy > Secure Backup) to reset the backup passphrase
+# Reset key backup (Gear icon at the bottom left of chat.mozilla.org > '''All Settings''' > '''Security & Privacy''' > under Secure Backup, click '''Reset''') to reset the backup passphrase
-# Locally back up E2EE keys just in case (Security & Privacy > Cryptography) - shouldn't be necessary (verification keys aren't decryption keys) but you can never be sure with Element's crypto UX
+# Locally back up E2E keys just in case (Gear icon at the bottom left of chat.mozilla.org > '''All Settings''' > '''Security & Privacy'''  > under Cryptography click '''Export E2E rom keys''' ) - shouldn't be necessary (verification keys aren't decryption keys) but you can never be sure with Element's crypto UX
 # [https://ems-docs.element.io/books/element-cloud-documentation/page/reset-cross-signing Reset Cross Signing]