Support/Weekly Meetings/Agenda 2009-07-27: Difference between revisions

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'''Knowledge Base'''
'''Knowledge Base'''
* Any help on crash docs would be appreciated.[https://bugzilla.mozilla.org/show_bug.cgi?id=503559][https://bugzilla.mozilla.org/show_bug.cgi?id=503448][https://bugzilla.mozilla.org/show_bug.cgi?id=503561][https://bugzilla.mozilla.org/show_bug.cgi?id=503562][https://bugzilla.mozilla.org/show_bug.cgi?id=503560], and new this week "_PR_MD_SEND"[https://bugzilla.mozilla.org/show_bug.cgi?id=506555]
* Any help on crash docs would be appreciated.[https://bugzilla.mozilla.org/show_bug.cgi?id=503559][https://bugzilla.mozilla.org/show_bug.cgi?id=503448][https://bugzilla.mozilla.org/show_bug.cgi?id=503561][https://bugzilla.mozilla.org/show_bug.cgi?id=503562][https://bugzilla.mozilla.org/show_bug.cgi?id=503560], and new this week "_PR_MD_SEND"[https://bugzilla.mozilla.org/show_bug.cgi?id=506555]
* We're looking at improving articles with a csat score lower than 4. Check out the discussion in the Contributors forum.
* We're looking at improving articles with a csat score lower than 4. Check out the [https://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=386847&forumId=3 discussion in the Contributors forum].
* Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.
* Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.
* We want to try simplify the process of translating articles. Discussion at.
* We want to try simplify the process of translating articles. [https://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=398164&forumId=3 Discussion].
* Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I'll start drafting a PRD this week.
* Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I'll start drafting a PRD this week.
* New articles: Cannot scroll with mouse wheel and How to clear the cache  
* New articles: [https://support.mozilla.com/kb/Cannot+scroll+with+mouse+wheel+or+touchpad Cannot scroll with mouse wheel or touchpad] and [http://support.mozilla.com/kb/How+to+clear+the+cache How to clear the cache].
* Sumodev KB stuff:
* Sumodev KB stuff:
** We're working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.  
** We're working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.  

Revision as of 16:29, 27 July 2009

Sumo

Knowledge Base

  • Any help on crash docs would be appreciated.[1][2][3][4][5], and new this week "_PR_MD_SEND"[6]
  • We're looking at improving articles with a csat score lower than 4. Check out the discussion in the Contributors forum.
  • Locale Leader feedback about using HTC to let non-en-US contributors find local communities and their locale leader has been good. Next step is to draft a localized version.
  • We want to try simplify the process of translating articles. Discussion.
  • Plan for centralizing KB communication is set: create a KB forum with a discussion thread per-article. I'll start drafting a PRD this week.
  • New articles: Cannot scroll with mouse wheel or touchpad and How to clear the cache.
  • Sumodev KB stuff:
    • We're working on making all translations inherit the *additional* category info (Firefox 3.0, Troubleshooting, etc.) of en-US pages.
    • "2.0" will be removed from the "Show content customized for" selector.

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