Support/Weekly Meetings/Agenda 2009-08-24: Difference between revisions
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*[https://chat-support-stage.mozilla.org:9091/chatapp/app.jsp Web client demo] - currently in testing | *[https://chat-support-stage.mozilla.org:9091/chatapp/app.jsp Web client demo] - currently in testing | ||
** Goal is to have Milestone 1 complete this week | ** Goal is to have Milestone 1 complete this week | ||
* Canned responses have been updated with new common issues and troubleshooting steps | |||
Revision as of 17:24, 24 August 2009
Sumo
Knowledge Base
- Attn: bug 505356 "Open all external links in KB articles in new window/tab" -Milos
- Bookmarks reorganization - going to start filing bugs this week for new task-specific articles. -Bo
- Thanks to Bo, all top 5+ crash articles are in the KB. One new one this week.
- This week we'll focus on getting the Bookmarks and Cookies articles split.
- KB CSAT took a dive in March, but I don't know the cause.
- PRD draft for KB article requests, tracking, and discussion. (Discussion thread)
- Looking for feedback from localizers: Simplifying how to translate articles.
- Probable change in screencast/screenshot policy. Have a look. Give your feedback. [1]
- Sumodev stuff for anyone who wants to test on support-stage:
- Email notification when an edit is made/approved/rejected (with comments). bug 446082
- Reviewers now set "Mark other translations as out of date" instead of editors. bug 469188
Forum
- Writing guidelines for forum moderators
Live Chat
- Top tags from last week
- Web client demo - currently in testing
- Goal is to have Milestone 1 complete this week
- Canned responses have been updated with new common issues and troubleshooting steps
Roundtable
- SFD will be a KB writing sprint on 9/3
- Laura wants to know if we should link to SUMO articles on the Plugin Checkup page.