Support/Weekly Meetings/Minutes 2010-10-18

Roundtable

• Change in structure of weekly IRC meetings.
  • see https://support.mozilla.com/en-US/forums/contributors/704708
• When do we delete articles / how do we go about delete articles?
  • Michael to combine articles and remove unnecessary

Sumo

• Weekly metrics
• Kadir to ask about trending search terms in French.

Sumo Development

• Knowledge Base!
  • You can start testing and playing with it right now.
  • We've migrated the articles over to the new system.
• A few key caveats:
  • This is a first pass of the automated article migration. We're still working on it so if you see things that are broken, let Paul known in the bug¹.
    • That said, we're never going to hit 100% accuracy, and some things, especially tables, would take longer to do automatically than by hand.
    • We'll be iterating on the migration a bit longer. We will likely wipe out the entire article and history table several times. Do not assume anything in the master.support KB will exist for more than a few hours. (If it's important, copy the markup somewhere else.)
  • We're not close to feature complete. Many things are missing.
    • We've started theme work, and that will be continuing for a couple weeks.
    • We're starting dashboards and other static pages this week.
    • The KB discussion-forum stuff is going. Hopefully will be on stage this week.

Knowledge Base

• Will finish auditing the KB today
• Firefox 4 updates starting

Forum

Live Chat

• More new people starting than usual