Thunderbird/StatusMeetings/2011-12-06/SupportAppendix: Difference between revisions

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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 434/598 = 73% (1 week ago:75%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge...")
 
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#* 11,http://getsatisfaction.com/mozilla_messaging/topics/avoid_collecting_e_mailadresses
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/avoid_collecting_e_mailadresses
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/my_thunderbird_8_0_doesnt_work_with_the_imap_server
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/my_thunderbird_8_0_doesnt_work_with_the_imap_server
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v);  91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v);  8  jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 77 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133 christ1 of USA (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 151 sfhowes (v);  123 chrisramsden (v); 53 christ1 (v); 70 bernd_s (v); 49 san_2972983 (v); 28 elcameleon1 (v) ; 23 wayne_mery (v); 31 finitarry (v);  7 breaking_pitt (v); 13 rtanglao; 94 anje_yelf (v); 347 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
# new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])


Revision as of 17:31, 6 December 2011

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 434/598 = 73% (1 week ago:75%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 77 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133 christ1 of USA (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 151 sfhowes (v); 123 chrisramsden (v); 53 christ1 (v); 70 bernd_s (v); 49 san_2972983 (v); 28 elcameleon1 (v) ; 23 wayne_mery (v); 31 finitarry (v); 7 breaking_pitt (v); 13 rtanglao; 94 anje_yelf (v); 347 trumpy81 (v) gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic

21-27NovemberGSThunderbirdSupportStats-2011-11-28 1513.png

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