Support/Goals/findability-and-browsability

Purpose

Increasing the usability of SUMO as a whole. Specifically, we will have a mental map of users with the taxonomy research. We will redesign the site around that model, and implement the changes. In addition and in parallel to this we will introduce a new search engine with measurably improved performance with regards to click through rates.

Project plan

Taxonomy Research by Nielson Group, due February 9

Resources:

• Statement of Work
• Site map
• Top tasks based on search data

Final recommended IA structure and a brief write-up of any further recommendations etc. - due 3 weeks after the go from SUMO team

• card sort of articles into susan's categories and analysis
• test new hierarchy in treejack
• Deliverables: Final recommended IA structure (spreadsheets) and a brief write-up of any further rationale, recommendations, and findings.

See here for further work: https://docs.google.com/document/d/1Gxnun6gRrySdptGuWVbUyR8W0XlcnsE1oaQlWU1RZH8/edit?hl=en_US&pli=1

How do we know it's done?

• Elastic search is used 100%
• Homepage redesign is in use
• New workflow from homepage to articles is in use
• New workflow to ask question is in use

Schedule

Estimated time: 3 month

Taxonomy research phase 1: January 1 - February 6
UX design phase: February 6 - March 5
UX implementation: March 5 - March 31st

Elastic Search integration: Turning it on for a number of user: January 24

Blocked

NO

Notes

Next step:

• IA structure created by Susan