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| == User Reviews ==
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| Registered Marketplace users can post reviews (ratings) of apps along with a rating. They can also flag any other user's comment for moderation in case they think it's inappropriate. The moderation UI is exposed in an apps's reviews page, like [https://marketplace.firefox.com/app/twitter/ratings this one].
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| '''Note:''' Marketplace Reviewers have the option to delete a review directly from review pages. This link should only be used in urgent situations and never for apps developed by the reviewer. The moderation options should be used for the majority of cases.
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| Comments flagged for moderation are not removed from the public site. They are just added to the comment moderation queue, which is one of the queues available in the reviewer tools. In order to moderate user comments, go to Moderated Reviews queue.
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| == Moderated Reviews Queue ==
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| [[Image:Marketplace-Moderate-queue.png|center]]
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| This queue displays all comments pending moderation, including their author, content and rating. The text in bold below indicates the reason the user chose to flag that comment for. It can also include a comment from the moderator, in case they chose the ''Other'' moderation option.<br>
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| The ''Action'' radio-buttons provide 3 moderation options for each review:<br>
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| *''Keep review; remove flags'': the review is OK and should not be deleted.<br>
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| *''Skip'': this is the default action and it means you don't want to moderate that comment.<br>
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| *''Delete review'': this means you think the review is not OK and should be deleted.<br>
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| Once you've chosen a moderation option for one or more reviews on that page, click on the ''Process Reviews'' button for the moderation to apply.<br>
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| Reviews can't be undeleted, so you should be careful when moderating.<br>
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| == Policies ==
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| These are the policies we use to moderate user comments:<br>
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| *Keep valid comments in any language. Use an automatic translator if necessary.
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| *Delete empty comments.
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| *Delete comments containing profanity, slander or personal attacks.
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| *Delete spam comments.
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| **It's also recommended to click on the user link to see if there are more spam comments by that user that haven't been flagged yet. If that's the case, it's best to notify the mailing list so the user can be deleted along with all spam comments.
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| *Delete duplicate comments.
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| *Delete support and feature requests.
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| *Delete comments that ''only'' point to "better" apps.
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| *Delete comments that don't provide a useful review of the app:
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| **If the only content is something like "Good", "Bad", "This sucks".
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| **Bug reports. That is, if the comment is nothing more than a bug report. If the comment actually reviews the app's features and functions, then it should stay. If the developer fails to provide useful contact information for the app, it's fair to keep bug reports in comments.
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