Support/Weekly Meetings/Agenda 2008-03-24: Difference between revisions

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'''Knowledge Base'''
'''Knowledge Base'''
* Bugzilla: New article requests: 2 [https://bugzilla.mozilla.org/show_bug.cgi?id=423350][https://bugzilla.mozilla.org/show_bug.cgi?id=424384] , Article bugs fixed: 0
* Bugzilla: New article requests: 2 [https://bugzilla.mozilla.org/show_bug.cgi?id=423350][https://bugzilla.mozilla.org/show_bug.cgi?id=424384] , Article bugs fixed: 0
** Really? What about [https://bugzilla.mozilla.org/show_bug.cgi?id=424384 Configuring Norton 360] and [https://bugzilla.mozilla.org/show_bug.cgi?id=423151 Using Firefox for Windows Update]? - np
* L10n updates for locale leaders will now take place on mozilla.dev.l10n.web.
* L10n updates for locale leaders will now take place on mozilla.dev.l10n.web.
** No notification of new translations [https://bugzilla.mozilla.org/show_bug.cgi?id=423566]
** No notification of new translations [https://bugzilla.mozilla.org/show_bug.cgi?id=423566]
* Going to call for new firewall articles for upcoming Firefox 2.0.0.13 release. [http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/7fd3353b1e51b96e]
* Going to call for new firewall articles for upcoming Firefox 2.0.0.13 release. [http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/7fd3353b1e51b96e]
** Will ping trolly about EnumProcess progress [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=14919&forumId=3] - np
* Version info add to [http://support.mozilla.com/en-US/kb/Using+SHOWFOR Using SHOWFOR]
* Version info add to [http://support.mozilla.com/en-US/kb/Using+SHOWFOR Using SHOWFOR]
'''Forums'''
'''Forums'''
* Status? (contributors, traffic, software)
* Contributors:
** New contributor: jscher2000, about 50 posts this week
** 3 contributors (Quarantine, Bo, cor-el) at around 3000 total posts each!
** Quality of service seems good, but looking to get more contributors to prevent burn-out among "ultra-helpers".
*** Mix up Live Chat and forum helpers?
* Stats
** Number of threads down again, but still about the same as it's been for the past month.
** Will run scraper to see if adding Tb to "Ask a question" page was effective. If so, will consider adding Safe Mode or "Can't connect after upgrade" to it.
* Software
** Some useful fixes coming down the pipe, like "list of threads I posted in".
** Some bugs that would make others easier to do coming too.
** Performance a big issue, probably the #1 complaint right now [https://bugzilla.mozilla.org/show_bug.cgi?id=424676]
*** Will the other performance fixes help load times for people logged in and user the forum?
 


'''Live Chat'''
'''Live Chat'''
* Status? (contributors, traffic, software)
* Status? (contributors, traffic, software)

Revision as of 16:14, 24 March 2008

Support » Weekly Meetings » 2008-03-24

Sumo

  • Weekly metrics [1]
  • 0.6 milestone status (in-product help) [2]
  • Decide day for SUMO day

Knowledge Base

  • Bugzilla: New article requests: 2 [3][4] , Article bugs fixed: 0
  • L10n updates for locale leaders will now take place on mozilla.dev.l10n.web.
    • No notification of new translations [5]
  • Going to call for new firewall articles for upcoming Firefox 2.0.0.13 release. [6]
    • Will ping trolly about EnumProcess progress [7] - np
  • Version info add to Using SHOWFOR


Forums

  • Contributors:
    • New contributor: jscher2000, about 50 posts this week
    • 3 contributors (Quarantine, Bo, cor-el) at around 3000 total posts each!
    • Quality of service seems good, but looking to get more contributors to prevent burn-out among "ultra-helpers".
      • Mix up Live Chat and forum helpers?
  • Stats
    • Number of threads down again, but still about the same as it's been for the past month.
    • Will run scraper to see if adding Tb to "Ask a question" page was effective. If so, will consider adding Safe Mode or "Can't connect after upgrade" to it.
  • Software
    • Some useful fixes coming down the pipe, like "list of threads I posted in".
    • Some bugs that would make others easier to do coming too.
    • Performance a big issue, probably the #1 complaint right now [8]
      • Will the other performance fixes help load times for people logged in and user the forum?


Live Chat

  • Status? (contributors, traffic, software)
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