Support/Weekly Meetings/Agenda 2008-06-16

Support » Weekly Meetings » 2008-06-09

Sumo

• Firefox 3 launch preparations
  • Performance update
  • Action items
• Firefox Screencast Contest closed
• SFD3 planning
• Weekly metrics

Knowledge Base

• Knowledge base is a "go" for Firefox 3.
  • Some updates need to be made at time of release.
• Bugzilla: 2 new article requests [1][2], 8 article bugs fixed [3].
• Screenshot policy resolution (Disagree with it? Post in this thread.)
  • Limit screenshot content per article to 200k.
  • Do Firefox 3 screenshots first.
• Video on how to translate articles: http://ilias.ca/flashback/translatingarticles.html

Forums

• Question solved status up and running [4]
  • Not too many marked as answered because it's limited to people who registered to post their question.
    • 1% of all threads marked as solved
    • 11% of all threads started by registered users marked as solved
  • Should be a good source of potential KB content
• Brace for Firefox 3 impact
  • Quick turnaround on Firefox 3 support articles would be great for reducing questions asked.
  • Identify issues for a potential 3.0.1.

Live Chat

• Release week plan
  • 3 shifts of 3 hours
• Approval criteria almost finalized [5]