Platform/Projects/BuddyUp
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Project Overview & Objectives
It’s a single support entry point for users and it integrates support offered on hardware, software or service issues. We aim to create and scale a community of helpers by starting with Mozilla paid staff, Mozilla and partners community of helpers, carriers paid support staff, any
FxOS user who might be interested to offer help. We envision partnerships with carriers that will enable them to lower their cost of support by providing credits & incentives to users who help other users. This will also allow us to create a large-scale peer-to-peer service that builds on Mozilla's community-driven support model
Project Information & Documentation
| Project | Project Name: BuddyUp |
| Release Date | Phase 1 Feb, 2015, Phase 2 (on hold) |
| IRC channel | #buddyup |
| |
| Team Members | BuddyUp Team Members |
| Project docs | |
| Bugzilla | Bug 1087281 - [meta] BuddyUp |
| Product: User Stories | User Stories: Phase 1 & 2 |
| Roadmap/backlog | Trello: Buddy Up Schedule Phase 1 |
| Standups | BuddyUp Standups |
| UX Wireframe | |
| Content | BuddyUp Content Audit |
| V3 Ideation Notes |
Reference docs, links etc..
Firefox Accounts
- FxA/OS docs: https://developer.mozilla.org/en-US/docs/Firefox-Accounts-on-FirefoxOS
- FxA everywhere else: https://developer.mozilla.org/en-US/Firefox_Accounts (Note: the Firefox OS mozId API is *not* available in desktop, instead you must use the OAuth flow – and yes, this is not an ideal situation)
Miscellanous