Support/Weekly Meetings/Agenda 2023-09-20

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Northern winter Northern summer
09:00 PT 10:00 PDT
11:00 CST 12:00 CDT
17:00 UTC 17:00 UTC
18:00 CET 19:00 CEST
22:30 IST 22:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Live chat

  • SUMO - Matrix channel

Read more


PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.

AGENDA

TOPIC OF THE WEEK

  1. Rebrand: Firefox accounts is becoming Mozilla accounts.

MOZILLA'S WORLD UPDATE

  1. Did you know that International Red Panda Day was on Saturday, Sept. 16? Check out the blog post Seeing a Firefox IRL on the Mozilla blog!

PRODUCT UPDATES

Check out the weekly Support Release scrum Recording for details on upcoming releases. Follow up with JR if you have any questions about whats upcoming.

Desktop V117.0.1

Mobile V117

VPN/Relay

Pocket

Thunderbird


KNOWLEDGE BASE AND LOCALIZATION

  1. Content Community Best Practices for Bugzilla Tickets

SUPPORT FORUM

SOCIAL SUPPORT & MOBILE STORE SUPPORT

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.