Thunderbird/Support/Initial SuMoMo content

	THIS PAGE IS A WORKING DRAFT
	The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page.

Pre-requisites

• theming
• search working

Meta Content

Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)

• https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
• https://support.mozilla.com/en-US/kb/Creating+articles
• https://support.mozilla.com/en-US/kb/Requesting+an+article
• https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
• https://support.mozilla.com/en-US/kb/Style+Guide
• https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
• https://support.mozilla.com/en-US/kb/Translating+articles

Thunderbird 3 related content

• global search (done by Jen!)
• move Thunderbird 3 for users to SuMoMo: https://developer.mozilla.org/en/Thunderbird_3_for_users eg. smart folders and the arrows, multiple tabs, stars indicating whether contacts are in address book, threaded message interface)
• ispdb for users - how it works, tips and tricks, faqs, working around it for exceptional cases
• moving from TB 2 to 3
• migration assistant
• perhaps a getting started with Thunderbird 3 that walks new Windows 7 users through the whole process of getting TB3 up and running i) installing ii) adding a gmail account (or other popular account) iii) sending iv) receiving email
• tabbed browsing
• message archiving
• signature file piece - can edit inside in Account Settings

Lightning related content

see Calendar:Documentation

Frequently asked support questions related content

• migrating email to clean install of Windows 7 (and perhaps Vista)
• Cannot send email
• AT&T Yahoo
• Window Live Mail / Hotmail
• what to do when email lost (compact folders)
• Compacting Folders
• Deleting index files .msf
• Backing up data
• periodic maintenance
• How to use Get Satisfaction to get support
• How to help support others using Get Satisfaction
• setting default to html email
• setting default to plain text
• how to temporarily change the default for composition form using the Shift key
• importing Outlook email and contacts into Windows 7 i.e starting from scratch
• importing Outlook email and contacts into Vista