Thunderbird/Support/GetSatisfaction/GS2010

GS MUSTS

redirect for mozilla stuff, other than ubiquity or whatever else mozilla is really supporting on GS
add link or page with gs topics
interface confusions:
- entire sentences as tags
- nothing in title or description
- not clear what the difference is between problem and question (not clear to users)
split topics
edit to remove personal info in topic description and username display
public way to ask folks for help or to become "volunteers/employees"
still don't like the merge copying in the original topic, ui not clear
rss feeds don't have permalinks
some way to distingush paid staffers from "employees" add "staff" and rename "employees" to "awesome volunteer" :-)
management view:
- want original poster's userid as a column
- want ability to sort by any column in management view, drupal can do this!
stats
- browser stats
- most popular searches
- most popular topics

ui to remove swear words or to flag in topic description or emotional state
stats which browser, which search phrases, api?
a way to flag a topic as needing more information
way to flag a topic as closed
single signon using Fastpass, e.g. make sumo, mdc userids work, sumomo userids work
staging area for customizations

ideas only!

add generate idea from help in Raindrop and Thunderbird
search GS from Raindrop and Thunderbird
create topic with screen identifier and platform automatically populated in topic