Firefox/Input
Summary
Mozilla has a dearth of actionable feedback being submitted from our two major browser products, Firefox and Mobile Firefox. We use Hendrix (i.e. feedback.mozilla.org) to ask the user for their quick comments/rants and the “Report a Broken Website” mechanism to submit issues with websites they browse to with Firefox. Both tools are not very discoverable, have their own separate databases and have not been well-maintained. So, the purpose of Input is to provide better actionable feedback through the use of positive/negative categories from our Beta Program users. The end goal of this project will be to garner better constructive feedback from our users and demographic information before we release major version of our browsers.
Mission
Goals
- Become the primary feedback mechanism for mozilla products
- Find solutions to specified user feedback needs to make Mozilla's products better
- Promote the benefits of an open feedback system
How we want to get to those goals:
- Provide low-bar submission methods for defined needs from user feedback
- Experiment with our data to find new ways to visualize and propagate data (deal with scale inherently)
- Construct methods to use Input as a feedback loop for qa, localization and marketing
Principles
- Feedback sent to Mozilla should be constructive, direct and actionable.
- Feedback should allow drivers to make decisions that deliver a better value proposition to our users.
- Submissions should take no more than 5 steps to submit.
- Feedback should be fun to write!
Team
- PM: aakashd
- Dev (Web Piece): davedash, jlongster
- Dev (Client Piece): jono, mfinkle
- QA: mbrandt
- Metrics: mkurze
Contact us on IRC via #input on irc.mozilla.org
Management
Ideas
Roadmap
Planned Releases
QA
- Rework page objects so automation works with the redesign.
Information
General
- Needs identified per group for user feedback
- Past Releases
- Release Checklist
Technical
- Data Flow Chart
- Browser Detection and Input!
- Our Cron Jobs
- HowTo on setting up Input
- Firefox Input's code is located on fwenzel's reporter repository on Github.
Data Requests
Input not only has a great looking dashboard and very simple submission forms, but it has the only publicly accessible database of user feedback on a pre-released software in the world. We'd love to experiment more with this data, but we're only a few people. So, to help us out by looking through our data, simply follow these steps:
- E-mail aakashd
- Add "[Data Analysis]" to the subject header
Once the e-mail is sent, I'll get back to you as soon as I can with the link! Once you've received it, learn how to read our dataset