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Firefox/Input

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The purpose of Firefox Input is to collect actionable feedback from our user base across each channel of our software development process. The application collects feedback and offers a set of analysis methods for looking at the resulting data.

Contents

Team

  • PM: Matt Grimes (:Matt_G), Cheng Wang (:cww)
  • Dev (input.mozilla.org): Will Kahn-Greene (:willkg), Ricky Rosario (:r1cky)
  • Dev (Product-embedded Input feedback forms): Firefox for Android: :margaret, Firefox OS: Larissa Co, Firefox Desktop: Gregg Lind
  • QA: TBD
  • Metrics: TBD

Contact us on IRC via #input on irc.mozilla.org

Project details

Mission

Goals

  1. Become the primary feedback mechanism for Mozilla products.
  2. Find solutions to specified user feedback needs to make Mozilla's products better.
  3. Promote the benefits of an open feedback system.


How we want to get to those goals:

  • Provide low-bar submission methods for defined needs from user feedback.
  • Experiment with our data to find new ways to visualize and propagate data (deal with scale inherently).
  • Construct methods to use Input as a feedback loop for QA, localization and marketing.


Principles

  1. Feedback sent to Mozilla should be constructive, direct and actionable.
  2. Feedback should allow drivers to make decisions that deliver a better value proposition to our users.
  3. Submissions should take no more than 5 steps to submit.
  4. Feedback should be fun to write!
  5. Collecting feedback should be in accordance with Mozilla's privacy policies.


URLs

General url


Product urls


Source/Campaign

If you're writing an email, blog post, tweet, whatever and link to Input feedback form, you should specify the utm_source and utm_campaign querystring parameters. For example:

https://input.mozilla.org/feedback/firefox?utm_source=wiki&utm_campaign=wiki_example