Support/Weekly Meetings/Notes 2012-01-30

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• 01-31-12 tomorrow
• 02-07-12 next week
• Elastic Search is serving 15% of users as of this morning :-D

Roundtable

Please add your comments, questions and updates here.

• Welcome new forum helpers Eric_R and BlakeMoore!
• Welcome Rosana Ardila to Mozilla and the SUMO team!
  • Rosana is our Community Program Manager and will work closely with our incredible support community around the world, as well as lead efforts to grow and strengthen our community x100. (No pressure!)
  • Rosana is based in Berlin (born in Colombia) and has a background with Sun Oracle, where she's worked on product marketing and management of the OpenOffice.org community. She has a Sociology diploma and is truly passionate about people. Her other passion is languages -- if you want to get in touch with her, there's a good chance you can do it in your native language as she speaks Spanish, English, German, French and Italian fluently. She actually just started to speak Portuguese, too; just give it a few weeks...
• In the last six months, Kadir has been doubling as both the SUMO community manager and the product manager of Kitsune, the underlying web platform of support.mozilla.org. With Rosana Ardila joining our team today, we can finally make Kadir's transition to Support Product Manager official.
  • Kadir will be responsible for defining, prioritizing, driving and coordinating work with WebDev and UX to create a truly amazing support platform experience for both our users and our community on support.mozilla.org. Of course, just like every other person on the SUMO team, Kadir will still stay close to our community. In addition to using site and usage metrics, he will continuously engage in discussions and solicit feedback from our volunteers to prioritize our work on the Kitsune platform. He will also actively communicate about our work on the platform on the blog and in other forums to make our development process much more visible.
  • Congratulations on the new role, Kadir, and for switching back to just one full-time job again! ;)

Metrics

• SUMO
• Mobile specific

Knowledge Base

• The home page content experiment that Michelle led went live Friday evening. If this is successful, we should keep it running and update it for Firefox 10 as issues surface.
• The KB review sprint last week was a huge success. Thanks to Alice Wyman and Michelle Luna for helping me (Michael) review about 8000 80(?) items. Alice suggested that we do this regularly. Hopefully, this should be a one-time thing for reviews but we probably will need a regular sprint to keep up with the Needs Changes list every six weeks.
• Follow up about article discussions hidden by default with the new sidebar. In the 10 days since we made this change we've gotten 2 helpful responses and 2 that were misplaced help requests or spam. In the 10 days prior to the change we had 3 helpful responses and 22 misplaced help requests or spam.