Thunderbird/StatusMeetings/2011-03-15/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 517/753 = 69% (week of 7 March, 2011:67%)
2. Top 5 active (getactive.rb)
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/why_do_downloads_crash_thunderbird_and_not_netscape
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/high_cpu_use_for_tb_3_1_9_using_mac
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_disable_archiving_in_thunderbird_3_0
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/crash-72gvm
3. contributors - 94 matt_678579 of Australia (v);  ; 22 elcameleon1 (v); 108, Wayne Mery of USA (v);23 rsx11m of USA (v); 119 chris ramsden aka xenos (v); 29 davro (v); 25 abrath66 (v); 16 tanstaafl (v); 41 bluebearcomic (v) (gethappykludged.rb)
4. new contributors: bluebearcomic, welcome! ! - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 115/8, Tue 92/12, Wed 97/10, Thu 90/8, Fri 93/11, Sat 58/9, Sun 45/4 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic