Thunderbird/StatusMeetings/2011-06-21/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 419/622 = 67% (1 week ago:73%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/cant_compose_messages-1cbpa7
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_freezes_when_the_user_doesnt_log_in_fast_enough
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/crash_of_thuderbird_when_i_try_to_open_an_attached_doc
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/saving_attachments-1iwpkd
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_0b1_beta_feedbac/how_do_i_change_the_password_for_thunderbird_e_mail_not_the_master_password
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 21 matt_678579 of Australia (v); 79 Wayne Mery of USA (v);16 rsx11m of USA (v); 122 chris ramsden aka xenos (v); 22 elcameleon1 (v); 20 rtanglao ; 52 chrisrichard (v) (gethappykludged-m.rb)
4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 109/12, Tue 122/3, Wed 100/12, Thu 115/6, Fri 119/2, Sat 75/4, Sun 68/4(getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic