Thunderbird/StatusMeetings/2011-10-25/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 404/532 = 76% (1 week ago:72%)
2. Top 5 active (getactive-m.rb)
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/importing_from_window_mail_on_old_computer_to_t_bird_on_new_computer
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/store_emails_on_my_computer
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/the_add_on_thunderbird_conversations_doesnt_work_sometimes
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/creating_list_in_address_book
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/add_delete_to_tool_bar
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 101 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);69 christ1 of USA (v); 47 bernd_s (v); 9 jonathan_protzenko ; 33 finitarry (v); 25 rsx11m (v) ; 194 sfhowes (v); 117 chrisramsden (v); 69 christ1 (v); 24 bernd_s (v);38 tanstaafl (v); gethappykludged-m.rb)
4. new contributors: NONE this week; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 190/5, Tue 187/9, Wed 193/2, Thu 179/11, Fri 180/13, Sat 115/5, Sun 94/11 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic