Thunderbird/StatusMeetings/2011-12-13/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 424/576 = 74% (1 week ago:73%)
2. Top 5 active (getactive-m.rb)
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/does_thunderbird_leak_memory
   • 21,http://getsatisfaction.com/mozilla_messaging/topics/_failed_to_find_the_settings_for_my_email_account
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/moving_mozilla_files_from_windows_xp_to_windows_7_separate_computer
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/viewing_html_messages_in_v8
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/importin_multiple_addressees_into_a_draft_as_bcc
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 79 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);64 christ1 of USA (v); 14 rsx11m (v) ; 145 sfhowes (v); 81 chrisramsden (v); 53 christ1 (v); 122 bernd_s (v); 23 san_2972983 (v); 13 elcameleon1 (v) ; 81 wayne_mery (v); 31 finitarry (v); 6 jonathan_protzenko ; 10 rtanglao; 59 anje_yelf (v); 123 trumpy81 (v) gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 195/17, Tue 183/10, Wed 180/6, Thu 189/6, Fri 180/18, Sat 120/11, Sun 129/12 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic