Thunderbird/StatusMeetings/2012-02-21/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 324/445 = 77% (2 weeks ago:73%)
2. Top 5 active (getactive-m.rb)
   • 27,http://getsatisfaction.com/mozilla_messaging/topics/todays_update_ng
   • 24,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/copying_and_pasting_pictures_into_mail
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/i_cant_find_sent_draft_trash_folders_in_second_email_account
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/latest_update_to_thunderbird_10_0_1_seems_to_be_causing_some_problems
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 158 matt_678579 of Australia (v); 28 Wayne Mery of USA (v);28 christ1 of USA (v); 169 sfhowes (v); 96 chrisramsden (v); 142 bernd_s (v); 80 san_2972983 (v); 49 julian_opificius (v) ; 126 anje_yelf (v); 166 stan_647060 (v); 19 rsx11m (v); 14 rtanglao (v); 15 elcameleon1 (v); 9 pat_guano (v); 11 jonathan_protzenko (v) (gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 199/13, Tue 205/13, Wed 298/13, Thu 270/25, Fri 274/27 Sat 189/18, Sun 157/6 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic