Thunderbird/StatusMeetings/2012-05-15/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 500/634 = 79% (1 week ago:77%)
2. Top 5 active (getactive-m.rb)
   • 30,http://getsatisfaction.com/mozilla_messaging/topics/tb_12_01_downloaded_now_cant_access_emails_not_responding_freezing
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/help_need_a_genius_saviour_at_my_wits_end_now
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/12_0_1_lion_crashes_on_every_start
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/i_need_to_set_my_password-bo2kf
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/tb12_very_slow_when_opening_a_message_due_to_tb_places_sqlite_wal_and_shm_files_and_possibly_other_tb
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 165,sfhowes (v);134,wayne_mery (v);105,anje_yelf (v);83,stan_647060 (v);82,chrisramsden (v);82,christ1 (v);43,oeekker (v);41,elcameleon1 (v);29,finitarry (v);28,matt_678579 (v);26,bernd_s (v);17,rsx11m (v);12,jmn_3372739 (v);9,san_2972983 (v);7,rtanglao

(gethappykludged-m.rb)

1. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
2. new / closed topics Monday-Sunday: Mon 244/10, Tue 265/10, Wed 233/9, Thu 266/3, Fri 206/9, Sat 131/8, Sun 107/1 (getNumCreatedNumResolved-m.rb)

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20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic