Mozillians/Milestones/Phase4

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Building off of the previous milestone, the tasks performed by contributors should result in the construction of their Mozilla ‘resume’. In that scenario, to provide better understanding of their accom- plishments, the aim is to build a badges and titles system that corresponds with a rewards hierarchy that offers community members properly defined rewards based on their efforts.


Build up tools to increase retention and lower attrition in Contributor Involvement

P1: Phonebook

Priority Item
P1 Integrate a Achievements/Badging service into the phonebook
P1 Build up a leveling system for contributors per sub-community
P2 ...any P3 priorities not achieved

P1: TaskBoard

Priority Item
P1 Integrate with Badge/Achievements/Leveling

P2: Events Manager

Priority Item
P1 Users can see events from other sub-communities (i.e. aggregated from QMO, AMO, SUMO, etc.)
P1 Filter by Levels

Community Data and Visualization

A public dashboard, updated daily, will need to be created that offers the following metrics for releases within this phase and previous phases.

Goal Metrics Sources
Determine the growth our community
  • Volume of Mozillians' accounts over quarter
  • Number of accounts created in AMO, SUMO, Bugzilla, Verbatim
  • Percentage changes in visits to Mozillians.org vs. account creation
Determine new contributor characteristics per community
  • Volume of contributors across personal/official tags
  • Percentage of contributors across personal/official tags against aggregate
  • Volume of contributors per geographic location
  • Percentages of contributors per geographic location against aggregate
Increase current contributor involvement
  • Volume of "goodfirstbugs" taken over quarter (comparison from previous quarters)
  • Volume of testcases/testsuites run
  • Volume of bugs filed into bugzilla over quarter (comparison from previous quarters)
  • Trending of volume of contributors per geographic location against aggregate over lifetime of quarter

Promotions

We'll need a basic structure and plan as to how to send out applicable promotions to grow the community to greater numbers and activity. Phase 4 will be heavily promoted to Students and Industry workers using paraphernalia with our recruiting team and continuing promotions to our existing user and contributor engagement channels.

Channel Messaging Audience
Web Services w/ user accounts
  • Promotions of the validity of the phonebook and benefits of joining the site
  • Contributors with user accounts on our various web services such as AMO, QMO, SUMO, etc.
User/product services and pages
  • Promotions of the usefulness of Mozillians.org and benefits of joining the site
  • Passive/Active contributors who use Firefox on our Nightly/Aurora/Beta channels
Events (fliers, emails, signup stations..)
  • Promotions of the usefulness of Mozillians.org and benefits of joining the site
  • Explanation of educational and resume-building elements
  • New/Potential contributors who are passive (or less)
Job Fairs/ Recruiting/ college fairs
  • Promotions of the usefulness of Mozillians.org and benefits of joining the site
  • Explanation of educational and resume-building elements
  • Students and Industry workers who are users (or less) to the Mozilla Community

Programs

To support this learning and development plan, we'll need to build out programs to mature and guide new, casual and active contributors to become core contributors and leaders. To do that, Mozilla will need to either build out internally or partner with external educational institutions, trade groups and skill building organizations and programs.

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