BMO/UserGuide: Difference between revisions

Jump to navigation Jump to search
→‎Needinfo Flag: update documentation
(→‎How to apply for upgraded permissions: move BMO vs Bugzilla section to end)
(→‎Needinfo Flag: update documentation)
Line 130: Line 130:


== Needinfo Flag ==
== Needinfo Flag ==
''It's good and you should use it.''


If you have a question about a bug, and you'd like to direct that question to a specific person, you can do that easily with the needinfo flag.
In some bug tracking systems, to request information from someone about a bug, the bug is usually assigned to the person asked. In Bugzilla, we use ''needinfo'' flags.  


The person you need info from will get bugmail with (look up the X-Bugzilla-header) in the header. This may get a person's attention faster than adding them to the CC list of a bug.  
The ''needinfo'' flag can be set at or after a bug's creation. When a ''needinfo'' flag is set, the person asked receives an email directing them to visit the bug, logging in if necessary, and answer the question.  


You can see the needinfo flags you have requested of others and the ones requested of you in  [https://bugzilla.mozilla.org/page.cgi?id=mydashboard.html My Dashboard].
To create a ''needinfo'', you can specify the bug's assignee (if any,) the bug's triage owner (if one is defined,) the bug's reporter, or another user. Ask the question in a comment and set the ''needinfo'' flag before you save the bug.
 
Common uses of ''needinfo'' include:
 
* Asking a bug reporter for more information so that a bug can be triaged
* Asking a subject matter expert for direction or clarification
 
Please respond to ''needinfo'' requests quickly to keep others from being blocked.
 
To clear a needinfo, go to the bug's page, respond to the question and save your comment. By default the ''clear this needinfo request'' checkbox is ticked.
 
If you need to route the request to another person, leave the ''clear this needinfo request'' checkbox ticked, and set a new ''needinfo'' for the person to which you want to send the question to, then save the bug.
 
You can see the ''needinfo'' flags you have requested of others and the ones requested of you in  [https://bugzilla.mozilla.org/page.cgi?id=mydashboard.html My Dashboard].


= Other Ways to use BMO and its Data =
= Other Ways to use BMO and its Data =

Navigation menu