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Thunderbird/tb-support-crew

675 bytes removed, 00:16, 15 April 2021
major update for move to topicbox
<br> <br>== This list has moved to https://thunderbird.topicbox.com/groups ==<br> <br> tb-support-crew is a mailing list place for volunteers contributors who provide significant public support to other Thunderbird users- paying it forward. tb-support-crew is a community to We help contributors each other so we can better support Thunderbird users.
Explicit non-goals:
* support of Thunderbird end users (that's happens at https://support.mozilla.org/products/thunderbird)* engaging Thunderbird developers (that's happens in Bugzilla and [[Thunderbird/tb-planning]]) * enterprise related discussions (that's support happens at [[Thunderbird/tb-enterprise]])
tb-support-crew is an un-moderated a private list: * Anyone who demonstrates that they publicly support Thunderbird users.* Only members can post. Posts from subscribers are not moderated.* Why - private? Because in part because the word "support" in our title attracts users asking for support. Again end user But if you provide support is httpsto users and are interested in the following examples, then [mailto://supportwsmwk@thunderbird.net,a@b send an email describing your interest]. Examples of discussion items: * Timely links to hot topic information (e.g. public forums, blogs, knowledge bases, etc.)* Has anybody else seen topic X in their community? * How do we fix Y for a user?* We need a knowledge base help article for topic Z, does anybody know of one? If not, let's build one.mozilla* Onboarding new contributors.org/products/thunderbird* Effective management of and best practices of bugzilla &lt;--&gt; support venues &lt;--&gt; users.
Messages should be on topic and:
* Be nice (in other words, no personal attacks, ranting, etc.)
* Be constructive (in other words, no repetition, venting, etc.)
* Use the following topic keywords enclosed in square brackets anywhere in the subject line:
** [hot] for informal,timely, raw support links and discussion
** [sumo] for material pertaining to support.mozilla.org
** [general] for anything that's not hot or SuMoMo
 
Examples of discussion we are looking for:
* Timely links to raw informal support information (e.g. public forums, blogs, knowledge bases, etc)
* We have this support issue in our community, anybody else seen this in their community? Any ideas on how to fix this for users?
* Top support issues in a particular support community.
* We need a knowledge base article for this topic, does anybody know of one?
* Encouraging &amp; increasing community involvement in support &amp; other Mozilla communities.
* Effective management of the relationship between bugzilla &lt;--&gt; support venue &lt;--&gt; users.
* Best Practices: How Can Community Support Contributors support Thunderbird users better?
Messages that do not meet these rules may result in moderation of the subscriber.
Chat Channel: on Matrix #tb-support-crew:mozilla.org
Canmove, confirm
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