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Support:Channels: Difference between revisions
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update information about community channels
m (Kelimutu moved page Support/channels to Support:Channels: Restructure) |
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{| class="wikitable" | {| class="wikitable" | ||
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! '''Channel''' !! '''URL''' !! '''Purpose''' !! ''' | ! '''Channel''' !! '''URL''' !! '''Purpose''' !! '''Visibility level''' | ||
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| Matrix || [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO General] <br /><br /> Social Contributors (by invite) <br /><br /> [https://chat.mozilla.org/#/room/#support-platform:mozilla.org Support Platform] || Public Matrix channels for general support and platform discussion. || Public <br /><br /> '''Important: confidential content should never be shared.''' | |||
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| SUMO Contributor Forum || [https://support.mozilla.org/en-US/forums/ Main]<br /> [https://support.mozilla.org/en-US/forums/contributors General Sub] || Main forum for discussions about the SUMO community. This forum includes threads specifically related to SUMO forum, Social Support, KB and Localization. This forum is the best channel to notify the forum community about any issue or updates on ongoing problems. || Public | | SUMO Contributor Forum || [https://support.mozilla.org/en-US/forums/ Main]<br /> [https://support.mozilla.org/en-US/forums/contributors General Sub] || Main forum for discussions about the SUMO community. This forum includes threads specifically related to SUMO forum, Social Support, KB and Localization. This forum is the best channel to notify the forum community about any issue or updates on ongoing problems. || Public | ||
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| Discourse || [https://discourse.mozilla.org/c/sumo Link] || Similar with the SUMO Forum, Discourse is used for discussions about the SUMO community. This forum includes threads related to SUMO, KB, Localization and Social. || Public | | Discourse || [https://discourse.mozilla.org/c/sumo Link] || Similar with the SUMO Forum, Discourse is used for discussions about the SUMO community. This forum includes threads related to SUMO, KB, Localization and Social. || Public | ||
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| | | Twitter || [https://twitter.com/FirefoxSupport @FirefoxSupport] <br /><br /> [https://twitter.com/SUMO_Mozilla @SUMO_Mozilla] || SUMO official support Twitter account <br /><br /> SUMO account for community-specific announcement. || Public | ||
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| | | SUMO Blog || [https://blog.mozilla.org/sumo/ Blog link] || Sumo Community blog, with regular public announcement of relevant content related to the community. || Public | ||
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| | | Slack || [https://mozilla.slack.com/ Link]<br /><br /> Main NDA: #sumo_community<br /> <br /> Social Contributors: #casual_social_support || SUMO Channels for NDA discussion. || NDA only | ||
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| | | Google Group || Social Support Google Group <br /><br /> Play Store Support Google Group || Google Groups for Social Support and Play Store Support members to discuss program-specific information. || NDA and invite-only | ||
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* SUMO Contributors dedicated forum | * SUMO Contributors dedicated forum | ||
* Discourse (check the accessibility level) | * Discourse (check the accessibility level) | ||
* | * Matrix/Slack | ||
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* Community discussion | * Community discussion | ||
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* Discourse | * SUMO Contributor forum or Discourse | ||
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* NDA protected information | * NDA protected information | ||
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* | * NDA-only channels | ||
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* Twitter and Social help | * Twitter and Social help | ||
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* | * Matrix/Slack/Google groups | ||
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