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Matrix:FAQ: Difference between revisions
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→Steps to reproduce: add italics for personal and work
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tl;dr: Logout old sessions in Matrix; reset Matrix key backup; locally backup your Matrix E2EE keys; [https://ems-docs.element.io/books/element-cloud-documentation/page/reset-cross-signing Reset Cross signing] See '''How to fix it''' below for full details. | tl;dr: Logout old sessions in Matrix; reset Matrix key backup; locally backup your Matrix E2EE keys; [https://ems-docs.element.io/books/element-cloud-documentation/page/reset-cross-signing Reset Cross signing] See '''How to fix it''' below for full details. | ||
==== Steps to reproduce ==== | ==== Steps to reproduce ==== | ||
# You login into chat.mozilla.org with a "device", let's call it '''"device 1"''' e.g. Firefox release on your Mozilla work laptop (where a [https://spec.matrix.org/latest/#devices device] is every app where you login to Matrix. So the Element app on iOS is a "device". chat.mozilla.org on Firefox release on your desktop is another device, chat.mozilla.org on Firefox nightly is yet another device, chat.mozilla.org on Safari on your iPad is yet another device, etc). And you save your Matrix security key. All is good :-) | # You login into chat.mozilla.org with a "device", let's call it '''"device 1"''' e.g. Firefox release on your Mozilla ''work'' laptop (where a [https://spec.matrix.org/latest/#devices device] is every app where you login to Matrix. So the Element app on iOS is a "device". chat.mozilla.org on Firefox release on your desktop is another device, chat.mozilla.org on Firefox nightly is yet another device, chat.mozilla.org on Safari on your iPad is yet another device, etc). And you save your Matrix security key. All is good :-) | ||
# You login to chat.mozilla.org with another device, let's call it '''"device 2"''' e.g. Firefox Release on your personal laptop. You see a dialogue to verify your session: | # You login to chat.mozilla.org with another device, let's call it '''"device 2"''' e.g. Firefox Release on your ''personal'' laptop. You see a dialogue to verify your session: | ||
# [[File:Verify_this_session.png|text-top|x100px|verify your session dialogue]] | # [[File:Verify_this_session.png|text-top|x100px|verify your session dialogue]] | ||
# You then click "Later" instead of verifying your session. Or some reason you can't verify your session using Emojis or you have lost your Matrix security key. | # You then click "Later" instead of verifying your session. Or some reason you can't verify your session using Emojis or you have lost your Matrix security key. | ||