Matrix:FAQ: Difference between revisions

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(→‎Steps to reproduce: add italics for personal and work)
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# You login to chat.mozilla.org with another device, let's call it '''"device 2"''' e.g. Firefox Release on your ''personal'' laptop. You see a dialogue to verify your session:
# You login to chat.mozilla.org with another device, let's call it '''"device 2"''' e.g. Firefox Release on your ''personal'' laptop. You see a dialogue to verify your session:
# [[File:Verify_this_session.png|text-top|x100px|verify your session dialogue]]  
# [[File:Verify_this_session.png|text-top|x100px|verify your session dialogue]]  
# You then click "Later" instead of verifying your session. Or some reason you can't verify your session using Emojis or you have lost your Matrix security key.
# You then click '''Later''' instead of verifying your session. Or, for some reason you can't [https://ems-docs.element.io/books/element-cloud-documentation/page/verify-new-login verify your session using emojis or you have lost your Matrix security key].
# At this point, all of your Matrix messages that you send from device 2 will have the red shield
# At this point, all of your Matrix messages that you send from device 2 will have the red shield
# So you do what you do with other websites when you run into a problem with the website, you clear the cache and cookies on device 2 (e.g. hamburger menu > '''Settings''' > '''Clear Data ...''')
# So you do what you do with other websites when you run into a problem with the website, you clear the cache and cookies on device 2 (e.g. hamburger menu > '''Settings''' > '''Clear Data ...''')
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