Changes

## have ruby code in progress to semi-automate metricstop 5 issues, relies on manual tagging, scheduled to finish this week## #replies from non MoMo folks: 4 2 from Tom Lightning folks (thanksMartin and Philip and wilkommen!) MoMo folks: 8 from Standard8 Tom (thanks!)16 from TMZ (our newest official rep, 2 thanks and welcome!) MoMo folks: 5 from Rafael (thanks!) , 87 from Roland (I am going to be filled in later new users:do less this week to focus on Support Plan, SUMO, etc)## happiness metric: API doesn't have happiness emotitags, asked GS staff about that, code in progress: http://gist.github.com/190094, manual happiness metric = 91 - 87 = 4