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=== Support ===
# Top 5 GS Support Topics
# [[Thunderbird/Support/Thunderbird3/SupportPlan|Draft Support Plan for Thunderbird 3]]
## behind on finishing SUMO evaluation, found a few bugs but appears to be functional for our needs - should be able to catch up this week
## behind defining KB issues to document for Thunderbird 3 - should be able to catchup this week
# Support Day: September 17, 2009, 9:30-5p.m. Pacific including Vancouver Mozilla Service Week event in the afternoon:
## solved a problem with gmail IMAP in #thunderbird, "solved" by upgrading to TB3 Beta3
## About a dozen folks at Service Week Event: Thunderbird talk was about Lightning and Calendering in general, rest was about CMSes like Drupal, WordPress and Joomla
# Key Support stats from the following graphic:
## approximately 15 / day
## total new topics:86 total replies: 111
## have ruby code in progress to semi-automate metrics, relies on manual tagging, scheduled to finish this week
## #replies from non MoMo folks: 4 from Tom (thanks!) MoMo folks: 8 from Standard8 (thanks!), 2 from Rafael (thanks!) to be filled in later new users:
## happiness metric: API doesn't have happiness emotitags, asked GS staff about that, code in progress: http://gist.github.com/190094
[[File:8-14September2009Community_stats_for_Mozilla_Messaging.jpg|500px]]
=== Roundtable ===
