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Support:UX Ideas 2009: Difference between revisions
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* Allow admins / contributors to set certain threads as being "hot issues" (not sure of the right wording here) that are good examples of existing known issues that are getting a lot of traffic/asked repeatedly | * Allow admins / contributors to set certain threads as being "hot issues" (not sure of the right wording here) that are good examples of existing known issues that are getting a lot of traffic/asked repeatedly | ||
** e.g. Say the current Flash plugin is causing a large number of crashes on a certain site - we might want to mark a relevant forum thread as "hot" so people coming to the site specifically for this issue can find the relevant topic on the home page. | ** e.g. Say the current Flash plugin is causing a large number of crashes on a certain site - we might want to mark a relevant forum thread as "hot" so people coming to the site specifically for this issue can find the relevant topic on the home page. | ||
** Similar how you can "sticky" a topic in a forum - maybe we already have this functionality? (I haven't seen it.) | ** Similar to how you can "sticky" a topic in a forum - maybe we already have this functionality? (I haven't seen it.) | ||
* Add the ability for users to leave how an issue makes them feel (ala getsatisfaction.com) - this helps the user add emotion to an issue, and can help as a prioritizing filter for contributors (if an issue makes a user feel very angry, for example) | * Add the ability for users to leave how an issue makes them feel (ala getsatisfaction.com) - this helps the user add emotion to an issue, and can help as a prioritizing filter for contributors (if an issue makes a user feel very angry, for example) | ||
* Users should be able to receive (via email) full text updates of responses to their issue, and be able to respond to these emails from directly in their email client (i.e. if they sign up for email notifications, they don't have to come back to the site to respond if they don't want to). | * Users should be able to receive (via email) full text updates of responses to their issue, and be able to respond to these emails from directly in their email client (i.e. if they sign up for email notifications, they don't have to come back to the site to respond if they don't want to). | ||