Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions

Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)

421 bytes removed , 22 February 2012

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 . *briefly*  try turning off anti-virus and your firewall (&lt;a>href="http://thunderbirdtweaks.blogspot.com/2011/07/anti-virusfirewall-programs.html">why? because anti-virus and firewalls can block Thunderbird and email especially after an upgrade&lt;/a>)
-. If the above doesn't work &lt;a href="http://support.mozillamessaging.com/en-US/kb/using-multiple-profiles?s=profile&as=s">create a new TB profile&lt;/a> and re-add the account and re-get the messages from IMAP (if they are still on the copper.net server) or &lt;a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Mail">transfer them from a TB profile backup&lt;/a> (if  you have one)
+. If the above doesn't work, copy and paste the output of &lt;b>Help | Troubleshooting Information &lt;/b> into a new reply on this thread
-. If the above doesn't work, copy and paste the output of &lt;b>Help | Troubleshooting Information &lt;/b> into a new reply on this thread
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